Pete's Market #5
🛒 Retail & Products · Chicago
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
A rat was seen inside the market premises.
Business reply on Google
Rocio, please let us know how to make your next visit a five-star experience. You can reach out to us at [email protected].
expired products sold in the international foods aisle
Business reply on Google
Sarah, we are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly.
Manager refused to provide a bag or change for a purchase.
Business reply on Google
Cami, we are sorry to hear about your experience. We are happy to supply bags, but there is a $.15 Chicago Bag Tax on each bag that we supply you. Please email us at [email protected] so we can get more information to address your experience directly.
mold found inside bakery pie causing illness
Business reply on Google
Anthony, we are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly.
price discrepancy at register and rude customer service interaction
Business reply on Google
We are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly.
Store refused to honor the advertised price for mangoes.
Business reply on Google
Sylvia, we are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly.
Cashier displayed rude behavior and poor customer service standards.
Business reply on Google
Jason, we are sorry to hear that this was your experience. We will make sure that it is addressed.
unsanitary conditions due to dogs being allowed in shopping carts
Business reply on Google
Luis, we are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly.
Store policy forces unnecessary rescanning of WIC items
Business reply on Google
Sam, we are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly.
The store sells poor quality produce at high prices.
Business reply on Google
First, we want to assure you that we do not freeze our produce, nor do we spray it with anything other than water in-store to maintain freshness. Providing high-quality, fresh produce is a top priority for us, and we work closely with our suppliers to ensure this standard. Regarding pricing, we continuously monitor market trends and engage in competitive shopping to offer fair prices. While some items may appear higher due to their quality or availability, we also strive to offer unique products that are hard to find elsewhere.
Cashier failed to provide items and refused to replace them.
Business reply on Google
Maria, we are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly.
Staff allowed a customer to bypass the checkout line.
Business reply on Google
Wayne, please let us know how to make your next visit a five-star experience. You can reach out to us at [email protected].
The purchased gelatin was spoiled and had to be discarded.
Business reply on Google
Rocio, we are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly.
The store lacks adequate security measures for customer safety.
Business reply on Google
Michael, we are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly. We’re sorry to hear that you found the pricing of our items to be higher than expected. We understand that value is an essential factor when choosing a supermarket, and we apologize for any inconvenience this may have caused you. Your feedback is essential for us to continually improve and provide the best possible shopping experience for our customers. Please know that we are actively reviewing our pricing strategies to ensure that our customers receive competitive and fair prices for the products they purchase. We’re committed to delivering exceptional value and quality, and your feedback helps guide our efforts in achieving the goal. Please keep in mind that we are a small, family-owned company that does not have the buying power of a larger corporation that buys for thousands of stores. We are doing everything we can to keep prices down. You will find the greatest value, assortment, and quality in our produce and meats. That is where we can't be beat.
Steak tacos contained inedible fatty pieces and cartilage.
Business reply on Google
Domi, we are sorry to hear about your experience. Please email us at [email protected] so we can get more information to address your experience directly.
Customer was falsely accused of shoplifting by store staff.
Business reply on Google
Thank you for bringing this incident to our attention, and we apologize for any inconvenience or discomfort you experienced during your recent visit to our store. We take your feedback seriously as we strive to provide excellent customer service and a pleasant shopping experience for everyone. We understand how frustrating it can be to be stopped and asked to verify your purchase when you have always been a loyal and honest customer. Our goal is to ensure the security and integrity of our store, and occasionally, our employees may request to check receipts as part of their duty. However, we apologize if the situation was handled in a way that made you feel targeted or unfairly treated. We will address this matter with our team and provide additional training to our staff members regarding customer interactions, emphasizing the importance of treating every customer with respect and courtesy. Our aim is to create an inclusive and welcoming environment for all customers, where incidents like this are minimized. We value your loyalty and your feedback, and we want to assure you that your shopping experience is important to us. We sincerely apologize for any negative impression this inc
Staff member was rude and threw the customer's food.
Business reply on Google
We are sorry to hear about your experience. Our customer service team would be happy to look into your experience. Can you email the the day and time that you were in the store so they can review video and address your experience with Ava? You can email them at [email protected]. We appreciate your bringing this to our attention and apologize for any inconvenience this caused you.
Ground beef sold at the market appears unsanitary and unsafe.
Business reply on Google
Michael, when ground beef is not exposed to oxygen, the myoglobin turns grayish-brown after a few days. It may look less appetizing but is safe. We stand behind our products. Please return to the store with the receipt and the product to be taken care of if you feel uncomfortable eating the meat. Thank you!
Poor quality pies and refusal of refund or exchange by staff
Reduced meat selection and inconvenient store layout for elderly customers.