Pharaoh Imports & Domestics
🚗 Auto & Repair · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Vehicle returned with new damage and incomplete repairs after service.
Business reply on Google
your window was broken when the car was towed in and could not roll it up for you and that is why we we were nice enough to open the door which was missing screws and found out that your regulator was broken so we rolled it up by hand as a favor to you . also when you ran self tapping crews in your side skirts that is not the correct way to attach them ,the only correct way is to replace them , because of course they will pop back off . we are not responsible for pre excising damages. the repairs the vehicle was brought in for were completed perfectly and flawlessly
Mechanic charged customer twice for the same vehicle part
customer was double charged and overbilled for coolant
Business reply on Google
So as we discussed hen i texted you right away I checked with the credit card procassor and they confirmed that it was an error on their end and they did refund you the double charge so please do not ignore the fact that we had nothing to do with it specially that you got your money back. And seriously a 1 star review for that is too extreme and you should correct it .
The shop charged more for labor than the initial estimate provided.
Business reply on Google
I am sure you are a great youtube mechanic but the fact is it is not so easy that anyone could do it plus we charge according to the Book that governs labor times for all shops and all jobs this way we would be fare to every body 1.4 hours times 145/hr and that is actually how long it takes
The business charges high hourly labor rates for exotic vehicle repairs.
Business reply on Google
Thank you for taking the time to leave a review. I'm sorry as though you felt that our labor rate was too high, we offer a warranty on all of our work and financing options. We are happy to hear you had a great experience with our referral and hope we will have the opportunity to serve you next time!
Airbag warning light remained on after vehicle service
Business reply on Google
David, we'll always be here to help out our customers. We are very thorough in our service, and we encourage folks to come back and speak to us if they detect an issue. We'd be happy to take another look or address it. Nonetheless, we're sorry if you left feeling disappointed. -Sam and the Team at Pharaoh Auto
Business was closed during posted operating hours
Business reply on Google
Adam, we're sorry to see that there was a misunderstanding about our hours. We are open Monday through Friday, from 8:00 AM to 5:00 PM. We are closed on Saturdays and Sundays. . All the best, Sam and the Team at Pharaoh Auto. (210) 653-4399
Purchased vehicle required expensive repairs immediately after sale