Philadelphia Film Society Center

Incorrect location information caused the customer to miss the film.

The theater cancelled the movie without notifying customers in advance.

staff forced customer to leave lobby after mandatory drink purchase

staff allowed people to cut the line for movie entry

The theater has poor sound quality and excessive reverberation.

Unclear location information caused the customer to go to the wrong venue.

Inconsistent enforcement of COVID-19 policies regarding lobby access and masking.

Staff were unhelpful and concessions were overpriced and poorly stocked.

Mice were observed in the theater aisles during the movie.

The theater has cramped seating and lacks popcorn and fountain drinks.

Poor acoustics and uncomfortable seating at the venue.

The theater has poor sightlines and uncomfortable seating.

Long wait times due to insufficient concession staff