Phở Phong Lưu
🍽️ Restaurants · Austin
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Excessive noise from staff talking loudly in the restaurant
The pho broth and ingredients lacked flavor and quality.
Vegetarian meal contained meat and food quality was poor and oily.
Business reply on Google
We are very concerned to read your review. Food safety and quality are extremely important to us, especially when serving vegetarian guests. We have strict kitchen procedures in place to prevent cross-contact and to ensure consistency in preparation. We have reviewed this matter internally with our kitchen team. While this type of issue is not consistent with our standards, we take any such concern seriously and will reinforce our preparation protocols to ensure everything meets the level of quality our customers expect. Regarding the tofu and portion concerns, we continuously monitor cooking methods, oil temperature, and product consistency. Your feedback has been shared with our team for immediate review. We are proud of the many positive experiences our guests have had over the years, and we remain committed to maintaining high standards in both food quality and customer service. We appreciate you taking the time to share your feedback.
The food quality was poor and fresh noodles were unavailable.
The pho broth contains an excessive amount of MSG.
Business reply on Google
We are not sure whether this review was intended for Pho Phong Luu or if it may have been posted in error for another restaurant, so we would like to clarify. If this review is indeed for Pho Phong Luu, please note that WE HAVE NOT USED MSG since opening our business in 2018. MSG has never been part of our recipes. Many of our long-time customers can attest to this. If you experienced unusual taste sensations, we recommend consulting a medical professional, as individual taste perception can vary for many reasons.
The restaurant staff was rude regarding the customer's payment method.
Business reply on Google
Cái vụ gì đây? System của tiệm chấp nhận các loại thanh toán như scan code, apple pay, và tất cả các loại thẻ credit... Thỉnh thoảng có trường hợp nào đó bị lỗi, thì cũng cần thay đổi phương thức thanh toán. Đi đâu cũng vậy thôi... Không bao giờ muốn tranh cãi với khách hàng, nhưng nói chuyện cái kiểu mất dạy vậy, không nhịn được! Rất khinh thường người Việt Nam hả? Mày là cái thứ gì vậy? Khùng điên gì đâu!
The food was bland and lacked sufficient ingredients for the price.
customer experienced food poisoning after eating beef pho
Business reply on Google
We're very sorry to hear that you felt unwell after eating our soup. Your health is our top priority, and we strongly encourage you to seek medical advice from a healthcare professional. We've served this soup thousands of dine-in and takeout customers, and so far, you are the only one who has reported experiencing these symptoms. **Please know that we take food safety and quality very seriously. Our team monitors the soup's quality throughout the day. Our employees eat it regularly, and many of our loyal customers enjoy it at least 3 times a week. In fact, we spoke with several dine-in customers from yesterday, and none reported feeling unwell. That said, it's still very important to consult a doctor to help determine whether your symptoms were caused by the soup or something else. We truly hope you're feeling better soon and wish you a full and speedy recovery.
The pho broth was overly sweet and lacked expected flavor.
The takeout pho was served at room temperature instead of hot.
Business reply on Google
We're speechless after reading your review! We've had thousands of Pho Togo orders and this is the first time we have heard a complaint about an order and its temperature. Just to be clear, when you order Pho with raw steak to go, the broths needs to heat up piping hot to properly cook the raw meat slices before you eat. It is an unrealistic expectation to have food remain piping hot for a to go order, especially when some distance has been traveled to another destination. Unless a customer makes a special request to modify their order (such as include cooked steak rather than raw...), then we can't assume that we know exactly what they want. We don't think that we can provide services to you in the future.
Inconsistent business hours and declining food quality and portion sizes.
Business reply on Google
Google Review should be used for reviewing the quality of food and service. Business owners have their own choice of the days and times they wanted to open their business and how they wanted to run their business. Customers should GOOGLE or call the business before they go! They can't give a bad review BEYOND the quality of service and food! If all business owners can't please the customers based on the business hours then are they going to receive all bad reviews? If we have customers like you request us to open the business based on their hours then what do you think? If we can't please them then are they going to give us a bad review like you? If you're a business owner then are you going to be happy with this nonsense review? Please remove your review. Thank you.
Poor food quality and inconsistent service timing at the restaurant.
The food quality has declined since the restaurant changed locations.
The pho noodles were overcooked and soggy.
Customer was incorrectly charged for an item they did not order.
Business reply on Google
Wrong words from a stingy person.
The bbq pork dish was oily and lacked flavor.
The restaurant served raw chicken and failed to address cross-contamination concerns.