Pho Steele Creek
🍽️ Restaurants · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The banh mi bread lacked crispness and the mayo was poor.
Long wait times, discriminatory service, and poor food quality.
The restaurant only offers beef broth despite menu indications.
The rice and chicken wings were dry and lacked quality.
Business reply on Google
We appreciate you taking the time to share your concerns. Feedback like yours helps us identify areas where we need to improve. We will share your comments with our kitchen team and review our preparation procedures to ensure better consistency and quality. Thank you again for giving us a try, and we hope you’ll consider giving us another opportunity in the future.
Restaurant failed to provide requested vegetarian broth option.
Business reply on Google
Hi Tanya, Thank you for giving us a try and for sharing your feedback. We sincerely apologize that we were unable to accommodate your dietary needs during your visit. We appreciate you bringing this to our attention. We have communicated the concern to our kitchen staff. We hope you’ll consider visiting us again in the future, and thank you for taking the time to share your experience.
The vermicelli bowl contained incorrect ingredients and poor quality meat.
Business reply on Google
Hi Tamiya, thank you for your feedback. We're sorry to hear that your experience did not meet expectations. Our vermicelli bowls are prepared with grilled pork, nem and shrimps, and we apologize if there was any confusion regarding the ingredients or if the dish was not prepared to our usual standards. As a newly opened restaurant, we are continuously working to improve our service and operations. We appreciate your feedback and appreciate the opportunity to learn more about your visit. Please email us via [email protected] and we'd love to make things right.