Phoenix Airport Rental Car Center
🚙 Rental Cars · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
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Most reported issues
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Experiences
Poor signage and lack of assistance at rental car center
Inconvenient shuttle access, vehicle damage, and questionable deposit practices.
Long wait times and lack of available rental vehicles.
Rental company overcharged for fuel despite prior agreement
Rental denied due to credit card name policy and delayed refund
Staff were unprofessional and caused significant delays during a vehicle exchange.
Company uses bait and switch tactics with hidden fees and misrepresentation
High rental fees and inconvenient location increase total travel costs.
Staff member was rude and provided dishonest information regarding rehire status.
Four hour wait and failure to provide reserved vehicle
Long wait times and poor signage caused difficulty locating rental vehicles.
Unauthorized charges and fraudulent repair billing by rental car company
excessive wait times due to understaffing at the rental counter
confusing layout makes locating rental vehicles difficult
The rental car processing time was longer than expected.
Long wait time for customers with prepaid rental car reservations.
Excessive wait times at the rental counter and vehicle pickup area.
Long wait times due to staff taking breaks during peak hours.
Excessive wait time due to understaffing at rental car center
Excessive wait times and lack of vehicle condition inspection support.