Phoenix Children's Northwest Valley Specialty Care Center
🩺 Health & Wellness · Glendale
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Doctor made crude remarks to the patient and parent.
clinic failed to call in prescriptions and provided incorrect patient medication
The facility no longer accepts walk-in urgent care patients.
Medical negligence regarding infant dehydration and administrative errors in patient…
Mandatory upfront payment and excessive wait times for medical appointment.
Business reply on Google
Hi Brian, we hope your child is feeling better. It's been a busy winter viral illness season. We appreciate your patience and understand waiting is hard. If you have any questions regarding cost, please reach out to our Finance team at [email protected]. They would appreciate the opportunity to assist you. Thank you.
Doctor provided incorrect medical advice regarding infant ear infections and flight…
Business reply on Google
Hi Andrew - first, we do hope your baby is feeling much better now. We appreciate you reaching out and letting us know about your experience. We strive to provide patient families the best possible care and service, and are passing your comments onto our team so that they may look into this. If there is anything else you'd like to share with us about your visit, would you please call us at 602-933-0781? Thank you.
Long wait time to reach staff by phone
Business reply on Google
Hi Eliseo, Could you send us your best contact info via this secure form and we will reach out to you directly? Thank you. https://phoenixchildrens.org/form/online-review-contact-form
Medical misdiagnosis and mishandled billing leading to collections.
The facility was closed during posted operating hours.
Excessive wait times significantly exceeded the estimated duration provided online.
Unexpected billing increase and charges for a visit without medical treatment.
Medical provider failed to diagnose influenza and bronchitis during visit.
Doctor failed to diagnose ear infection during urgent care visit
Billing errors led to unresolved claims being sent to collections.
Staff were rude and failed to properly triage the patient.
Unexpected billing increase and inadequate medical diagnosis provided by staff
Excessive wait times and lack of communication during the appointment.
Incorrect billing and credit reporting for a child not owned
Physician displayed poor bedside manner and was dismissive toward a toddler.
The facility charges excessive fees compared to other urgent care providers.