Phoenix Children's Urgent Care
🩺 Health & Wellness · Glendale
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Urgent care failed to diagnose child with pneumonia
Long wait times despite having a scheduled appointment.
Urgent care facility refused to treat a child with a laceration.
Urgent care facility no longer accepts walk-in patients for medical services.
Urgent care facility requires appointments for urgent medical needs
The facility is appointment-only despite being labeled as urgent care.
Provider failed to diagnose children who were later confirmed to have infections.
Business reply on Google
Hi Tevanna, we’re sorry that your experience with us wasn’t satisfactory. We would appreciate the opportunity to connect with you directly to learn more. Would you please visit https://phoenixchildrens.org/online-review-contact-form? Thank you.
Facility refused to triage or evaluate a sick child.
Business reply on Google
Hi Kammie, thank you for taking the time to share your experience. We’re very sorry for the frustration and concern you felt while seeking care for your daughter—especially after being referred by her pediatrician. Phoenix Children’s Urgent Care locations operate on a same‑day, schedule‑ahead model to help manage patient flow and safety. That said, we recognize how confusing and upsetting this can feel in urgent situations and we take your feedback seriously. Thank you for sharing your perspective—it helps us continue to improve how we care for children and families.
Urgent care facility refused service due to lack of appointment.
Business reply on Google
Amanda, we’re sorry for the frustration you experienced! We know urgent care situations can be stressful and we appreciate you sharing this feedback. If you’re willing, please connect with us so we can learn more: http://bit.ly/PhoenixChildrensContactForm
Excessive wait times and inadequate medical assessment of the child.
Business reply on Google
Nia, we’re sorry you had this experience. Long waits and unclear communication can be incredibly stressful, especially when caring for a child. We want to understand what happened and ensure your concerns are addressed. You can connect with us directly here: http://bit.ly/PhoenixChildrensContactForm
Patient turned away due to lack of walk-in availability
Business reply on Google
Hi Jason, thank you for sharing your feedback with us. We’re truly sorry for the frustration you experienced when trying to get care for your child. Your concerns about walk-in access and the need for urgent care options in the Southwest Valley are important and we take them seriously. Thank you again for bringing this to our attention. Your input helps us better serve families across the Valley!
Medical staff provided an inaccurate diagnosis for the patient's condition.
Business reply on Google
Hi D C, thank you for sharing your experience with us. Your time and trust are very important to us and we understand how frustrating it is to need further care later. We take feedback like this seriously and will review what happened. If you’re willing, please reach out to us so we can learn more: http://bit.ly/PhoenixChildrensContactForm. Thank you for bringing this to our attention—we appreciate the opportunity to improve!
Urgent care refused to see a sick child without an appointment
Business reply on Google
Hi Bala, thank you for sharing your feedback. We’re truly sorry for the frustration you experienced when seeking care for your child. Our Urgent Cares use a schedule-ahead appointment system Here’s how it works: https://phoenixchildrens.org/urgent-care-schedule-ahead-faqs Appointments are required for urgent care visits. Families can book same-day appointments online or by phone. If you arrive without an appointment, our team will help you find the next available time or add you to a standby list if possible.
Inconsistent staff treatment and professionalism based on patient medical choices.
Business reply on Google
Hi Anthony, thank you for sharing your experience. Your feedback is important and will be shared with our team. If you're open to it, we’d appreciate the opportunity to learn more. You can reach us here: http://bit.ly/PhoenixChildrensContactForm. Thank you!
Excessive billing for a brief medical consultation after a long wait.
Business reply on Google
Hi Adrianna - we hope your toddler's arm is healing well. Would you like to connect with our Financial Counseling team? They can be reached at [email protected]. Thank you.
excessive wait time for a child with a high fever
Business reply on Google
Hi Nathaniel - we hope your son is feeling much better. We understand waiting is hard. Our clinical team is doing their utmost to provide quality, comprehensive care to all patient families during this busy time. If it is at all helpful, we provide our emergency and urgent care wait times online: https://scheduleahead.phoenixchildrens.com/urgent-care-emergency.
Urgent care facility requires appointments for urgent medical needs
Business reply on Google
Hi Ashley - we hope your daughter is feeling much better. Our urgent care centers provide care when most primary care offices are closed (evenings and weekends). We now offer same-day appointment scheduling to offer patient families the convenience of spending less time in our waiting rooms. More information is available on our website at https://scheduleahead.phoenixchildrens.com/urgent-care-emergency. We hope this is helpful. We are escalating your feedback as we do strive to provide the most welcoming experience, so we do appreciate you reaching out. Thank you.
clinic provided incorrect medical equipment and failed to resolve billing errors
Staff refused to allow a child to use the restroom facility.
Doctor failed to provide diagnosis or treatment for child's infections.
Business reply on Google
Hi Luna - first, we really do hope your child is feeling better. We appreciate you reaching out and letting us know how your experience went. We are passing your comments onto our team as we do strive to provide the best possible experience to our patients and their families, and continue to look for ways to further enhance our services. We do hope that you will consider giving us another opportunity in the future.