Phoenix Discount Car Rental
🚙 Rental Cars · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Rude staff, dirty vehicle, broken seat, and ticking engine.
Rental vehicles are in poor condition and poorly maintained.
Staff member hung up on the customer during a phone inquiry.
Business reply on Google
We apologize you experienced a call outage. When multiple customers call us at once looking to rent a car, the server sometimes will cut calls off but we would never hang up on a customer. Because we are the ONLY ones servicing individuals with debit cards and cash, our phones will sometimes become overrun during the day. All you had to do was call back and we would've taken care of your needs but alas we apologize for what happened! Call us back and we will always take care of you!
Vehicle tire failure occurred shortly after rental with infant passenger.
Business reply on Google
Thank you for your review. We have been in business over 50+years so I can assure you that all the vehicles work! They have a harder time being driven, however, when the operator of the vehicle hits a curb with the tire, blows it with visible damage to the rim, and then blames us and requests every cent of her money back! Had the car not been run into a curb, the vehicle would have worked the entire week you requested the vehicle. We are sorry the tire blew after you caused severe damage to it but alas, we cannot control that. Many of our thousands of other customers will attest that all our cars work great and we provide excellent value to those that cannot rent elsewhere. Thank you so much!
Rental reservation was cancelled without notice to prioritize other customers.
Business reply on Google
To be clear we are NOT PDCR. We have never turned down a van rental reservation that was confirmed. You had this reservation with another company and are confusing it with us. We honored ALL reservations this past Spring Break and never turn down a confirmed reservation. We apologize for your experience somewhere else but this did not occur at our establishment. Thank you.
Customer experienced poor communication and disconnected calls during a quote inquiry.
Business reply on Google
We apologize for the service during our busy Spring Training/Spring Break period. We are a small business trying to compete with large corporations so sometimes we get backed up and are so sorry! Next time you call we promise to provide supreme customer service! We hope your experience here in Phoenix is great and you return!
Vehicle maintenance issues and incorrect rental billing charges
Rental vehicles are in poor condition and falsely advertised
Business reply on Google
We are sorry you had this experience. We pride ourselves on good customer service. Every vehicle on our site is a vehicle we offer here for rental. We apologize that you came in on the busiest weekend of the year here in Phoenix, AZ. We can assure you that the cars are not held together with zip ties or broken glass. All vehicles are discounted good running vehicles for local use. We are glad we were able to get you transportation when nobody else in the valley would. We will always have cars available for our customers unlike at the airport! Thank you!
Rental car broke down and company falsely accused customer of breach
The rental company failed to disclose a large security deposit.
Rental vehicles are poorly maintained with multiple active warning lights.
Company seized vehicle, withheld belongings, and made unauthorized credit card charges.
Vehicle had a flat tire and customer was charged for it
The rental vehicle was extremely dirty and in poor condition.
rental cars had non-functional air conditioning and staff were rude
Rental van was in poor condition and misrepresented on website.
Business reply on Google
My name is Nate, and I am a Manager at the Phoenix Discount Van Rental. I want to extend my sincerest apologies for the experience you detailed in your review. It’s clear that we missed the mark during your visit, which is not the standard we aim for. We take your feedback seriously, as it helps us to improve and ensure that every renter is valued and satisfied. I would appreciate the opportunity to discuss your experience with you personally. If you are willing to discuss further, would you mind sharing your best contact info with me at [email protected]? Your satisfaction is of the utmost importance to us, and I would like to address your concerns directly. I can assure you that your experience is counter to the experience we aim to provide our customers and we are addressing this at all levels.
Vehicle provided was dirty, damaged, and had mechanical issues.
The rental vehicle was in unsafe mechanical condition and improperly billed.
Rental car provided with broken seat belts and mechanical safety issues.
The rental cars are old and poorly maintained.