PHX Rental Cars
🚙 Rental Cars · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The business location is poorly marked and lacks rental car services.
Rental car provided with faulty transmission and expired registration tags.
Business reply on Google
Hi Miguel. Several small car rental agencies operate out of preflight airport parking. You’ve left a review for the wrong company we’ve never had any interaction. We have all brand new vehicles and certainly wouldn’t give you a vehicle with expired tags. Not sure if you can remove but we would certainly appreciate it. We work very hard to maintain the highest reviews in phoenix.
The business failed to return multiple customer inquiries.
Business reply on Google
Sorry to disappoint. We can be quite busy at times. Hope you found a company that exceeded your expectations.
Manager acted aggressively and intimidated customers in the rental office.
Business reply on Google
Hi Joseph. This is definitely not our operation that you are leaving a review for and if at all possible we would love for you to remove this review. It’s quite possible that you you rented from Carzi, Carwhiz, Snap Cars or a Turo host but it was definitely not us. We simply rent space from PreFlight Airport Parking as do several other rental agency. We would never disrespect you or your family. If you look at our other reviews you would see this is not how we run our operation. Still very sorry you had such a poor experience. You should book directly with us next time.
unauthorized deposit increase and false cleaning fees charged
Business reply on Google
Hi Athena! Sorry for the delayed response and very sorry to hear about your Mom. We've also, lost an immediate family member this year so I sympathize with your situation. Its possible you missed understood our deposit situation. To be clear we are only talking about a refundable deposit, not a charge. All of our guests under 25 years old have at least a $500 security deposit because we do have a charge for drivers under 25. If you only had to do a $250 deductible for your first visit then that was absolutely a mistake made in your favor. As far as the smoke smell goes, we did have to have the interior professionally detailed because of the smoke smell which is why we required a higher deposit on your return visit (deposit, not charge). I guess its possible that maybe its one of your passengers that smokes but as the one that signed the rental agreement that responsibility does fall on you. Coincidentally, I did however notice that you have frequented and left several google reviews smoke shops. To clarify our cancellation policy, we offer 100% refunds if we are notified in writing at least 36 hours before the trip start. If its within 36 hours, we charge one day plus taxes and fee
Rental vehicles are in poor condition and lack essential safety features.
Business reply on Google
Hi Augie. Our operation has never spoken to you or rented you a vehicle. All of our vehicles are 2021 or newer and in perfect condition. Sadly, multiple business operate out of the same garage and you must have dealt with one of these other companies and mistakenly left us a review. I handle all customer interaction myself so I know the company you are describing was not us. So sorry you had a bad experience with whoever that company was. We suggest you book with us directly next time so that this doesn't ever happen to you again. If you have the ability we would certainly love if you would remove this review if possible as we take our customer service and vehicle quality very seriously. Thank you.