Picanha Brazilian Steakhouse
🍽️ Restaurants · Philadelphia
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Restaurant refused all-you-can-eat service for a late reservation
Buffet food was served at an unsafe room temperature.
Business reply on Google
Hello Amanda, thank you for sharing your thoughts with us. We’re sorry to hear the buffet items didn’t meet your expectations, as we work hard to keep everything fresh and at the right temperature throughout the service. We’re glad the steaks and desserts stood out, but we understand this experience fell short for you. Your feedback is important and will be shared with our team so we can continue improving. We appreciate you giving us a try.
food lacked seasoning and staff was unhelpful regarding menu items
Business reply on Google
We’re truly sorry to hear that your experience didn’t reflect what most of our guests enjoy at Picanha Steakhouse. Our team works hard to offer flavorful, well-prepared dishes that bring great value and satisfaction to our customers. While we understand tastes can vary, we’d appreciate the opportunity to hear more and invite you to share your feedback through our website. We’d love the chance to welcome you again and provide the experience we’re known for.
The food was overly seasoned and did not meet expectations.
Business reply on Google
Marie, thank you for your feedback. We’re sorry to hear that the seasoning wasn’t to your liking and that your experience didn’t meet expectations. At Picanha Steakhouse, we take guest preferences seriously and are always looking for ways to improve. If you're open to it, we’d love to better understand your experience, feel free to reach out to us through our website.
customers were ignored while others were served first
Business reply on Google
Hello Rafael, thank you for sharing your experience. We sincerely apologize for the wait you experienced during your visit. Your feedback is important to us, and we'll address this issue with our team to ensure it doesn't happen again. Please consider giving us another chance in the future.
misleading advertising and poor facility maintenance
Business reply on Google
Hi Melissa, we appreciate you sharing your recent visit to our North Philadelphia location. Please accept our sincere apologies for any disappointment or confusion you may have experienced, particularly on such a special occasion as your husband's birthday. We understand your frustration, but it's important to clarify that all content shared on our social media platforms is created within our restaurant and aims to accurately represent our establishment. We understand how important it is for our guests to have a positive and enjoyable dining experience, and we are genuinely sorry that we fell short of your expectations.
presence of insects on food and poor building maintenance
Business reply on Google
Hi Juliana, we sincerely apologize for the recent experience you had at Picanha Steakhouse. Your feedback is incredibly important to us, and we deeply regret that we fell short of meeting your expectations during your visit. We take matters like food quality, seasoning, and temperature very seriously, and it is disheartening to hear that we did not deliver on these aspects. Please be assured that we will address these concerns with our culinary team immediately to ensure that such lapses do not occur in the future. Regarding the issue with insects and facility maintenance, we are truly sorry for any discomfort this may have caused. We understand the importance of a clean and inviting environment, and we will investigate and rectify the situation promptly. We value your loyalty over the past four years, and it is genuinely disheartening to hear that this experience has led you to reconsider dining with us. If you would be willing to provide more details about your visit, we would like to discuss your experience further and ensure that appropriate measures are taken to prevent a recurrence. Please feel free to contact our management team directly at [email protected],
The restaurant failed to disclose pricing and withheld change without permission.
hidden charges for refills and poor food and facility quality
Slow service and bland food quality
Poor service, long wait times, and unclean restaurant conditions.
Business reply on Google
We apologize for the bad experience. Please let us know your contact email and we will give you a dinner for two. And we promise that your bad experience will not be repeated.
poor food quality and inadequate customer service
Incorrect food items, poor food quality, and missing order components.
Business reply on Google
You’ve reviewed the wrong establishment.
Presence of flies on food caused food poisoning and stomach illness.
The restaurant is poorly maintained and has inaccurate billing practices.
Staff were rude and charged for a toddler's buffet meal.
The restaurant temperature was too cold and the food was served cold.
Slow service and unprofessional staff behavior during a large group event.
poor food quality and unauthorized extra charges on the bill
Steak was served well-done instead of requested medium rare
Business reply on Google
Kyle, it's a shame we didn't live up to your expectations. Our guests know us for quality service and quality meat, so I'm sorry we didn't get the cook time of yours right. We'll be here if you change your mind about us. We hope to have the opportunity to improve your experience with us. -Picanha Brazilian Steakhouse