Pink Cherry Nails & Spa

Business reply on Google

Thank you for your feedback. We're truly sorry that your experience didn't meet your expectations. After reading your review, we realize we should have communicated with you more throughout the service to make sure we understood exactly how you wanted the shape and length of your nails. That's our mistake, and we sincerely apologize. We do stand behind our work and offer a service guarantee. If you're unhappy with any part of your service, whether during the appointment or after seeing the final result, please let us know right away. We're always happy to make adjustments until you're satisfied. We can only fix what we know about, and we wish we had the opportunity to address your concerns before you left. We hope you'll give us the chance to make this right, and we kindly ask that you consider updating your review after we've had the opportunity to resolve your concerns. Thank you again for your honest feedback.

Business reply on Google

Thank you for your feedback. We’re sorry to hear your experience felt rushed. We noticed you chose our Quick Pedicure service, which is designed to be completed in about 20–30 minutes, so it may feel shorter than our other pedicure options. However, we always want every guest to feel comfortable and cared for. If you have any concerns during or after your service, please let our front desk know. We truly appreciate your feedback and would love the opportunity to make it right with you.

Business reply on Google

Dear Kris, As the new owner of Pink Cherry Nails & Spa, I have been reaching out to you privately to personally apologize for your experience two weeks ago. I understand how disappointing that visit was, and I want to clarify that those issues occurred under the previous management. Since taking over, I have brought in a brand-new, professional team and implemented much higher standards to ensure better quality. Even though those mistakes weren't under my watch, I take full responsibility for making things right for our customers. I have sent you a private message to discuss this further and truly hope you will give our new team a chance to show you the progress we’ve made. Your feedback is invaluable to our growth. Best regards,

Business reply on Google

Hi Merrav Berko, We are incredibly sorry for your terrible experience with our pedicure service. We understand you are in a lot of pain and discomfort because of these unacceptable mistakes. We apologize for ruining your feet, causing an ingrown nail, and the poor quality of the polish application. This is our fault. We invite you to return so we can take care of and fix your feet condition for free (if you are willing to come back). Please contact us via this phone number 512 906 0178, so we can arrange this. We truly hope to have the opportunity to fix this error and restore your confidence in our salon. Sincerely, Mr.Tan [Manager]

Business reply on Google

Dear Ms. Jessica Phillips, Thank you for sharing with us your thoughts so we can improve our services. Our tip options are not only 20-35% but it also include “Custom and Skip tipping” right below the percentages. You might missed it when check out. We apologize for any inconvenience that has cause during your service. We have confirmed with the nail tech that she didn’t see that bubble during her work, we are so sorry about our mistake. However, if you are not happy about anything when you were in the salon please inform to let us know. We always try our best to make you happy with our service and welcome you back the next time. Sometimes we might missed any spot and we are more than happy to correct it. She also tried to shape your nails skinnier, maybe was not skinny enough, she said she had ask if everything was good before she polished and you said “yes” so she continued to paint your nails and she didn’t know you wanted more narrow. We are not sure if you also see the bubble before leaving our salon, because we ask from the beginning to the end and before check out many times to make sure you like the shape, the length, the color, and overall the service as other reviewers al

Business reply on Google

Hi Tiffany, Can you please also upload the picture of your nails to compare the look of your nails from us from the place you went last 12 years. You went in as an walk in customer and we tried hard to make your nails look good and you ask for french tips not any design. The nail tech asked again for the pictures because she need to make sure the color tone is correct to the picture. The way the french look in the pictures wasn’t what you want. The nail tech had been really patient to make sure you like the french look. She changed the French style many times according your request. You said you want your French to look more square, thicker, ect, after you said you like it, and she continues to finish the first 5 fingernails and you said you want more thicker and we have to add extra white. Then you said “ I don’t like it and I don’t know how to explain the French look that I want, I never get french nails before ”. Your simple french look took us 5x the times more than a normal person and you was not happy with it. That was why she asked you to do solid color because it took her 20-25 minutes just for the french and it looked like she cannot make you like it. We’re sorry that we t

Business reply on Google

Dear Ms. Edith Fuentes, We just clairify that we took about 40 minutes for your basic pedicure which was not rushed. Our cancellation fees are always public in the salon and on our website. We told you that it was post on the wall right at the front door but you didn’t want to look. You asked for an online one and we told you that the policy was on our website under the appointment category. Please made sure you look carefully on the website before publish your false information on the comment. We had cancellation fee policy for walk-in customer as well because we keep your spots and cancel other walk-in people, it’s on the Cancel policy online and in salon. We only charge half of your actual fee, it supposed to be 60% of your canceled service, the classic manicure with gel is $35 which would be $21 but you only got charge $10. We didn’t force you to pay, you agreed to pay the fee when we let you know that if you cancel too close to your service time you will be charge $10 fee, or you can keep your service because we could finish your nails within your desire time. We cancel a called in and a walk-in customers to keep your spot but you didn’t tell us that you changed your mind unti

Business reply on Google

Hi Felicity, we're very sorry to hear this. You should always feel comfortable here at our salon. We apologize for any misunderstanding or any inconvenience on your visit. Please do not judge the book by the cover. We've been here so many years and we have so many repeated and loyal customers due to our customer services. Give us another try and you'll see how friendly we are to our customers.

Business reply on Google

Thank you hector vasquez for leaving us a review. From your profile name, we could not locate your visit information. Fortunately, from what you mentioned in the review, we were able to identify you as one of our very picky and high demanded customer. You made an appointment and request a specific tech. Due to conflict of our schedule, we assigned another better and more experience tech to work on you. The service you requested was a polish change, not a manicure service. This service is to change your polish only and no cuticle removal. To us, Dianne did a great job of changing your polish. If you need us to take care of your cuticle, you should upgrade your service. As a business, we already did everything for your polish change. Feel free to go to any other salons and ask for a polish change, you will get the same service we did for you today. We thank you for your business and for your understanding.

Business reply on Google

Thank you Carly for leaving us a review. We apologize for any inconvenience caused on your visit and also would like to clarify a couple points. First of all, you made an appointment for 2 but showed up with 3 people. We're sorry that we could not take all of you in at the same time. Regarding your toe, we apologize but for doing your pedicure, we had to get to your toes. About your massage, we review our video and we believe our staff did their job with massaging you feet. Also on your husband pedicure, we massaged him the correct amount of massage time per our video. We've been in the nail business here for many years and our customers enjoyed our pedicure services. If you need to discuss further, feel free to contact our manager at the salon.

Business reply on Google

Dear Ms Toufica, Sorry to hear that you don’t like your services even though we took extra time to make each of your nails to be the way you like. For your concern, our SnS start at $40 for natural short nails. Then there was charge extra for shape, length, and adding fake nails. After checking camera, you were in our salon less than 2 hours and 30 minutes. The reason that it took so long was because it takes a lot longer to adjust the shape after we finish the SnS application. You were supposed to finish before 2 hours but we spend another 30 minutes to fix the shape for you. Your first nail tech had back to back appointments, she didn’t have time to do pedicure for your so we switch to another nails technician, and the third person is to fix your shape. You didn’t have to wait between your services. We didn’t have the chance to do any design on your nails because you said you need to leave.

Business reply on Google

We are very surprised to hear that our staff serve you the way you described. Please come back and we'll make it right for you.