Pinky's Nail & Spa
💅 Beauty & Spa · San Antonio
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor nail quality, frequent breakage, and inconsistent pricing.
Poor quality acrylic nail application and inadequate foot exfoliation service.
Business reply on Google
Hi Gabe! Before I serve you,I told the price new set powder is $50 then after you left you very happy say thanks .
Poorly applied dip manicure caused premature lifting of the nails.
Technician thinned natural nails excessively causing breakage and damage.
Nail technician caused an open wound on the customer's toe.
Business reply on Google
Hi Kawanna, We are very sorry to hear about your experience and the discomfort it caused. Your health and safety are extremely important to us, and we take your feedback very seriously. Please know that this is not the standard of care we strive to provide. We would like to speak with you directly to understand more and make sure this is addressed properly with our team. At your earliest convenience, please contact us so we can personally assist you. Thank you for bringing this to our attention, and again, we deeply apologize. 🙏 Best, - Pinky's Nail & Spa Team
Overcharged for services and poor quality nail application
Business reply on Google
Hi Brandy! Sorry to hear you were not happy with your nail .🫰
Staff member complained and rushed while fixing a poor quality manicure.
Staff was unprofessional and performed poor quality nail service.
Business reply on Google
We are truly sorry to hear about your recent experience at Pinky's Nail & Spa. Your feedback is incredibly important to us, and it's disheartening to learn that you had such a negative encounter during your visit. We sincerely apologize for the misunderstanding and any frustration caused by the technician's response to your request. We strive to provide the best service possible, and it's clear that we fell short on this occasion. We are committed to addressing your concerns and improving our services to prevent such incidents in the future. If you'd be willing to give us another chance, we would love the opportunity to make it right and ensure that you receive the high-quality service you deserve. Please don't hesitate to contact us directly so we can discuss your experience in more detail and work towards a solution that leaves you with beautiful nails and a better overall experience.
Technician applied new polish over old polish instead of removing it.
Business reply on Google
Hi Jessica Corbin, Thank you for being a long-time customer of Pinky's Nail & Spa, and we apologize for the recent issue you encountered. We appreciate your loyalty and honesty about your experience. Our team strives to provide excellent service, and we regret that we did not meet your expectations this time. We apologize for the chemical reaction and the lack of effort in addressing your concerns regarding the polish color. We understand your frustration and would like to resolve the issue. Please contact us directly so that we can address your concerns and find a suitable solution. We appreciate your feedback and your continued support.
Rhinestones fell off and customer experienced long wait for repairs
Business reply on Google
Hi Everlie! Please accept our apologies if you were not satisfied with the service we provided on your recent visit. Thank you for taking the time to provide feedback. We suggest that you should call us the next morning to let us know the situation, also to mention your nail technician from yesterday so that we can narrow down your problem faster. Please give us the opportunity to earn your business again and create an unforgettable impression. You are welcome to give us another chance if you wish to. Feel free to contact our manager with any questions.
Nails lost gloss and changed color shortly after application.
Business reply on Google
Hi Tee Dee,
The owner insulted the customer regarding their skin condition.
Business reply on Google
We’re sorry to hear you had a negative experience with us. We want every customer’s experience to be the best possible, and we work hard to make sure that happens. It sounds like you may have been misled by our staff which is not what we would like for anyone who visits. Our goal is for everyone who comes in contact with us to feel valued and respected, so if you could please call us, we would love the opportunity to discuss your concerns further with you.
Dip powder nails fell apart due to insufficient application layers.
Nail polish peeled and chipped within two hours of application.
Business reply on Google
Thank you for your review. I’m sorry to hear you had a frustrating experience, but I really appreciate you bringing this issue to our attention. Your feedback helps us do better and please reach us through the manager of the salon for further issues next time. We are looking into this issue and hope to resolve it promptly and accurately.
Technicians provided poor nail shaping and rushed the drying process.
customer was overcharged by five dollars
The business failed to honor the requested appointment type for a service.
Nail polish peeled and design quality was poor.
Staff refused service and provided poor customer interaction.
Nails chipped and cracked within one week of service.