Pinpoint Movers Houston
🔧 Home Services · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Excessive pricing for a small interstate move.
Business reply on Google
Hi Nicola, We hear ya, I know it must be frustrating trying to call around to find a good price for state-to-state moving. While moving costs are influenced by multiple factors, the out-of-state distance is a primary driver. The one bedroom apartment is not expensive to move, it’s the distance! We directly travel out-of-state every month, there is a lot that goes into logistics to perform those moves. The mileage between your old and new home directly impacts costs due to fuel, tolls, and driver labor over several days. Pinpoint Movers handles all our own moves, we are not a van line and we don’t pass jobs on to anyone like a brokerage. We are a federally regulated professional and handle everything from beginning to the end ourselves. We invite you to call us to speak with the Manager so we can clearly communicate the exact pricing structures and to explain the “why" behind costs to help you better understand your options. We are happy to offer out-of-state education to help you shop for the right fit for your move even if it’s with another company. At the end of the day, it’s about getting as much information in order to make an informed decision.
movers caused damage to furniture and walls during two separate moves
Business reply on Google
Hi Melody, we always welcome families to share their experiences. The manager has corresponded with you personally and has shared with you the process for claims and next steps. We have yet to hear back from you. Our email is [email protected] In respect to the assigned movers you had, our organization does not discriminate based on outward appearance. That was unkind for you to attack these hard workings guys. As a woman owned business, we support our hard working men that do this labor intensive work for a living. In the moving industry, it is not a matter of height or muscle; but of strength, stamina and endurance. These guys completed your job in less than 1 hour.
Movers were slow and damaged a television during the move.
Business reply on Google
Hello, this is the owner of Pinpoint Movers. The only Rene Jones we have in our system is for Presbyterian school in which the move took only 2 hours and 15 minutes to complete. We also do not have any reports of a damage to a TV. Lastly, if not had any movers, who took that long to move a few items we would not charge a customer for that time and the movers would not work with us any longer. Are you sure you have the right company? Please give us a call at 832-595-2000 to make sure that you did move with Pinpoint Movers.
Customer service representative was rude and dismissive during a quote inquiry.
Company charged for services but failed to perform the move.
Business reply on Google
Hello, I am the owner who you spoke with. Unfortunately, you provided the incorrect ZIP Code when processing your deposit and the system declined the card. It shows on your end as a pending transaction but will drop off on the next business day and the funds in full will return to your account. Due to fraud, we do not accept any credit card transactions if it is an incorrect ZIP Code. We do apologize that you feel this way, but you can give us a call back at 832-595-2000 if you have any questions or concerns.
Inexperienced movers caused property damage and significant delays during the move.
Poor communication and scheduling caused unnecessary stress and wasted service time.
Business reply on Google
Hello Kim, we sincerely apologize if we caused you any stress regarding window of arrival. I am the owner and also the one who personally scheduled your move. Your situation for your POD delivery was outside of the service times offered; however, I personally made an exception to accommodate a 3-7pm arrival window; considering the challenging and time conflicts that could be encountered. I am glad that our professional movers showed up and successfully unloaded your POD within the expected window. In respect to our pricing, we have a two hour minimum just like every reputable and licensed company does in Texas. Please reach out to me directly if I can help clarify any other questions or concerns. Thank you again for taking the time to voice your feedback which really does matter to us.
Movers arrived late, damaged belongings, and charged excessive fees.
Business reply on Google
Hi Stay, We are so sorry that you were not satisfied with your move in the past. I, the owner of Pinpoint Movers reached out to you and your assistant personally regarding your grievance. We have made efforts to make sure that we serve you and schedule your last minute job requests. Our dispatcher communicated instructions regarding payment and scheduling which was not completed; perhaps there may have been a misunderatanding. Again, we are sorry that this upset you. You may reach out to me on my cell phone and I will gladly be happy to explain the scheduling process. We are here to serve our Texas families and we welcome your last minute requests should you need our help in the future. Thank you.
Staff member was rude and interrupted the customer during a call.
Customer reports theft of personal items by moving company employees
Business reply on Google
Hi Mary, we value your feedback and your experience with Pinpoint Movers. Yes, you called in about your missing box and we are very sorry that you still have not found that box. All licensed movers have a standard liability of 60 cents per pound article. The contents that you stated were in the box were less than 20 lbs. which would have been a $9 compensation. Pinpoint Movers gave you $50 which is 5 times more. Pinpoint Movers agrees with you; families should always pack valuables and transport them in their personal vehicle. Thank you for reminding us all of that very important action. It is also very important for any and all workers to be supervised at all times. Again, thank you for your feedback and for the opportunity to have serviced you twice.
Movers damaged furniture, left items behind, and arrived late.
Business reply on Google
Hello Shalexusss, I am the manager you spoke with and I do believe we handled all your cares with professionalism and compensated for the damage to your dresser. I’m not sure what the communication was like with the movers but any reported damage we take seriously as we did in your case. After you reported damage I was immediately informed and I handled it to your satisfaction as you had mentioned on the phone. Please let me know if there’s any other questions that you have thank you again and we appreciate your feedback.
Customer service representative was dismissive and repeatedly interrupted the caller.
Business reply on Google
Hello Sid, we are grateful for your business and thank you for your feedback. We definitely went over this conversation and have spoken with you since. After our conversation you had stated that we were able to give you the information you needed for your upcoming move. Again, thank you for moving with us even after this complaint about the quote giving communication. Since your move took place we have again spoken and believe from the conversation that we provided a satisfactory experience for you again. Please let us know if there’s anything further we can do to help. Again, thank you for your feedback!
Staff refused to explain moving policies and declined the service request.
Business reply on Google
Hello Brian, I do apologize that you feel that you had a less than satisfactory experience when your assistant called Pinpoint Movers. I went over the phone call and heard where the representative recommended that we remove the files from a fire proof filing cabinet in order to properly move the cabinet. It is my understanding that it is the practice of all moving companies, especially when dealing with a fire proof filing cabinet to remove the files. I do apologize if you feel that this recommendation was rude and unprofessional. It is never our desire that your assistant would have that kind of experience. If you would like to give us a call back we would be happy to discuss any concerns you might have. Our phone number is 281-994-7013 and asked to speak with Rey the manager. Thanks so much for your understanding
Customer representative was argumentative during a phone call.
Movers damaged belongings and intentionally delayed work to increase costs.
Business reply on Google
Hello Chris, we are sorry to hear that your experience with us was less than satisfactory. Our management has reached out to you multiple times and have not heard back from you in regards to any issues that occurred on the day of your move. As a family owned and operated business we take every grievance serious as well as take full responsibility if there is any misunderstandings or issues. $.60 per pound is the base liability for all moving companies in the state of Texas which is the option you opted for when choosing liability. Please call us at 281-994-7013 so that we can better understand what happened during your move. Thank you!
Movers were inefficient, slow, and attempted to overcharge for services.
Business reply on Google
Hello Diane, We always welcome the feedback of the families we move. Your specific move took place six months ago on June 2, 2020. You hired Pinpoint movers for packing and moving. Our professional movers fulfilled your move with great care and diligence. You contacted our office with your concern of how long the job was taking; Management immediately took action and sent reinforcement at no extra cost to assist with your move. When the two Managers came onsite, they both observed the high concentration of items you had at both locations which was determined to be appropriate and fare for the time that it took to pack and move your precious items. Nonetheless, those managers remained at your side working and ensuring that everything was done to your specification; it was our joy to do that for you. On this day, you stated that you were impressed on how Pinpoint Movers Management responded. On December 29, 2020, you called the office and spoke with Mrs. Lucinda to claim that movers stole your perfume. When it was explained to you how compensation works in the State of Texas, you were not happy. You began to maliciously threaten that you will write a bad review from your move six mon
Movers were unprofessional, left items behind, and failed to reassemble furniture.
Business reply on Google
Hello Ms J I’m sorry to hear that you were not satisfied with your service. After you had called in about your concerns we had spoke and you had said that you were very happy with the outcome of the situation. Please let us know if there is something further that has caused you concerns and we are happy to address them.
Movers damaged property and failed to assemble furniture correctly.
Business reply on Google
Hello Jay, thank you for letting us know about your experience. We understand that we moved a very sizable 10 x 20 and a 10 x 25 storage units to your new home and the entire move took 6 hours and 15 minutes. According to our normal standards, that is an appropriate time for that size move. The movers mentioned your concern for time so they did not put everything together because they were trying to complete the job as quickly and without damages. Since then, management immediately reached out to you to address your concerns and we are glad for your satisfaction from managements resolution.
Movers arrived late, ignored instructions, and charged excessive fees.
Business reply on Google
Hi Mr. Juls, We at Pinpoint Movers do not have any record of this incident or your profile. Perhaps you have us mixed up with another moving company. Please call our office and ask to speak with the manager 281-994-7013. Thank you.
Movers refused to transport furniture containing items despite prior agreement.
Business reply on Google
Our company has never serviced you. We also do not have a record of a phone quote. You must have us confused for another company. If you get an opportunity, could you please remove this review as it is not fair to us since Pinpoint Movers has never serviced you. Thank you so much.