Plains State Bank

💳 Finance & Insurance · Humble

NeverAbsolutely not. I’d never go back, buy again, or use them again.
4

total experiences

75%

replied on google

Most reported issues

AI-classified. Tap a category to filter the experiences below.

Experiences

NeverStaff BehaviorFrom Google Reviews
24 days ago

Staff member engaged in discriminatory profiling and inappropriate questioning of…

Business reply on Google

An eligibility requirement for a Small Business Administration (SBA) loan is that the borrower must be a U.S. citizen. Lori Hilman, President & COO

NeverStaff BehaviorFrom Google Reviews
Feb 25, 2026

Customer experienced long wait times and accusations of theft by staff.

Business reply on Google

We apologize for any inconvenience, but it is bank policy that we get the customer’s authorization when a non-customer cashes a check on their account. Lori Hilman, President & COO

NeverBilling & ChargesFrom Google Reviews
Nov 25, 2025

Bank made repeated documentation errors and requested additional funds after closing.

Business reply on Google

I apologize for any inconvenience this may have caused. Customer service is our number one priority. Please reach out to me directly to discuss. Lori Hilman, President & COO

NeverCustomer ServiceFrom Google Reviews
May 24, 2023

Excessive wait times and restrictive check cashing policies for business customers.