Planes Moving & Storage Company Of Columbus
🔧 Home Services · Columbus
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
repeated delivery delays and inconsistent communication from the moving company
Business reply on Google
Thank you for sharing your experience. We understand your frustration with the delivery issues and communication challenges you've faced. As America's #1 Mover®, we strive for seamless solutions and regret that this was not your experience. We recommend reaching out to United Customer Care at 800-948-4885 for further assistance. Your feedback is invaluable in helping us improve our services.
Incomplete packing services and poor coordination of contracted moving teams.
Business reply on Google
Thank you for taking the time to share your feedback. We regret to hear about the challenges you faced during your move and understand your concerns regarding the use of separate packing and loading teams. We will take all of the information you have shared into consideration as we work to elevate our customer experience. We appreciate your recognition of the efforts made by our moving teams and Kyra Hammond. We are committed to improving our services and ensuring a more seamless experience for our customers.
movers improperly packed items causing damage and difficult handling
Business reply on Google
Thank you for sharing your experience. We regret to hear about the issues you faced during your move. We strive for excellence and are committed to addressing your concerns. Please reach out to United Customer Care at 800-948-4885 so we can work towards a resolution. Your feedback is invaluable in helping us improve our services.
Moving crew was significantly delayed and communication was lost.
Business reply on Google
Thank you for taking the time to share your experience with us. We sincerely apologize for the disruption this delay and communication lapse caused for you and your family. We will be using this situation for internal training to ensure that this does not happen again. We wish your family all the best.
Moving company caused property damage and lost a large safe.
Business reply on Google
We are so sorry for the confusion on your delivery. Unfortunately, the safe was mislabeled which is why it wasn't included in your initial delivery. We're glad that the issue could quickly be identified and the safe could be delivered to you. This situation has been escalated so that additional procedures can be put into place to prevent this from happening again. We wish you all the best in your new home!
movers performed poor packing and left items behind during the move
Business reply on Google
We sincerely appreciate you taking the time to show your feedback. We have escalated these concerns to our management team for further review and plan to implement additional training to ensure any mistakes are not repeated.
Excessive wait times for delivery drivers at the facility.
Business reply on Google
Thanks for your feedback. The schedule inside our warehouse is very tight as we are in the busiest time of year for our household goods business. We do our best to adhere to the appointment only scheduling to keep the crews, warehouse staff, and dispatchers organized as they multi-task. We apologize that we fell short of your expectations but encourage you to make an appointment in the future to increase efficiency.
Staff were belligerent and yelled at the customer during furniture assembly.
Business reply on Google
We apologize that our delivery of your furniture piece did not live up to your expectations. The situation has been escalated to the management team in Columbus and a date for next week has been confirmed to come and provide assistance.
inconsistent delivery paperwork caused conflict with the driver
Business reply on Google
Thank you for your feedback. We understand that delivery schedules and expectations can sometimes be challenging, and we apologize for any frustration caused by the rescheduling. Our team works hard to adhere to delivery agreements while providing the best possible service. We’re glad to hear that the delivery was ultimately completed to your satisfaction, and we appreciate your patience and understanding. If you have any further concerns, we encourage you to reach out so we can continue to improve your experience.
Company demanded unexpected additional fees after loading items onto the truck.
Business reply on Google
Jaclyn, unfortunately we did not conduct your move. If you could please remove this review, it would be greatly appreciated. If you feel this is incorrect and need further information, please call United Customer Care at 800-948-4885. Thank you for your time.
The moving company failed to show up and cancelled the appointment.
Business reply on Google
Unfortunately, you failed to sign your move contract, therefore a move date could not be assigned. Quality customer service and doing business with honesty and integrity are extremely important to us.
unauthorized additional charges and damaged or lost items during move
Business reply on Google
Jenevieve, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us. It is our understanding that the labor portion took an hour more than estimated, in which case our team sends out the invoice after the move. We apologize for the inconvenience.
Movers damaged fragile items and failed to reassemble furniture correctly.
Business reply on Google
Thank you for providing the feedback, Hemant. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. Please visit https://www.unitedvanlines.com/claims to begin the claims process.
Delayed delivery and damaged items during long-distance move.
Business reply on Google
Thank you for providing the feedback, Sara. We aim to deliver a premier moving experience, and we apologize this wasn't the case for you. Quality customer service and doing business with honesty and integrity are extremely important to us.
Company failed to communicate booking urgency and availability constraints.
Business reply on Google
Hi, Mia. We’re sorry to hear we cannot service your address. Our service areas can change over time depending on capacity and demand. We hope the movers you select do a great job for you as you move into your new home.
movers damaged customer property and attempted to conceal the destruction
Movers were intoxicated, unprofessional, and abandoned the job mid-move.
Business reply on Google
Thank you for bringing this to our attention. We don't condone this behavior and take it very seriously. We're looking into it further and are addressing this with all parties involved. If you have any additional information to share, please contact us at 800-948-4885.
Insufficient moving crew and poor administrative communication during relocation.
Staff member was unprofessional and criticized the customer's home condition.
movers failed to properly pack and protect fragile household items