Planes Moving & Storage of Indianapolis
🔧 Home Services · Indianapolis
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Poor furniture assembly and damage to items during the move.
Business reply on Google
Thank you for sharing your experience. We’re sorry to hear about the issues you faced during your move and understand your frustration, especially given the expectations set by our reputation. Please reach out to United Customer Care at 800-948-4885 so we can address your concerns and work towards a resolution. Your feedback is invaluable in helping us improve our services.
Poor communication and unauthorized disposal of customer property by moving staff.
Business reply on Google
We sincerely apologize that our communication fell short of your expectations. We have escalated your concerns and will be sure to address them with all of those involved. We wish you nothing but the best in your new home.
The company engages in false advertising.
Business reply on Google
Jessi, providing great customer service with honesty and integrity is important to us and we take your opinion very seriously. We hope you'll reach out to us to provide more details about your recent moving experience and what could have been handled better. Please call United Customer Care at 800-948-4885.
Significant delivery delays and poor communication caused financial and personal hardship.
Business reply on Google
Thank you for addressing your concerns with us. We understand that several members of our team have been in contact with you to work through these issues and come to an amicable resolution. Moving can be stressful, and while we do everything we can to make sure your move goes as smoothly as possible, please do understand that there are some extenuating circumstances that may not allow the timing to go as planned. Ensuring the safe arrival of your belongings to your new home is our number one priority as well as your customer satisfaction. Let’s work together to better your experience.
Moving company failed to show up due to a scheduling error.
Business reply on Google
Feedback like yours is important, Andrew. We hope you'll reach out to your agent to provide more details about your recent moving experience and what could have been handled better. Please call United Customer Care at 800-948-4885.
Movers failed to organize items correctly and attempted unauthorized additional charges.
Business reply on Google
Our goal is to provide an excellent moving experience for all our customers. Quality customer service and doing business with honesty and integrity are extremely important to us. We apologize for the miscommunication and any inconvenience that may have occurred.
Moving crew caused extensive damage to household goods and property.
Business reply on Google
Our goal is to provide an excellent moving experience for all our customers. We're very disappointed that you were dissatisfied with your move. Quality customer service and doing business with honesty and integrity are extremely important to us. We'll be reviewing your feedback with our team to demonstrate what we could've done better.
Inexperienced crew caused delays, overcharging, and property damage.
Business reply on Google
Max, we're sorry to hear you were dissatisfied with our services. We appreciate the feedback as we're always looking for ways to improve the moving process. Quality customer service and doing business with honesty and integrity are extremely important to us. We'll be reviewing your feedback with our team to demonstrate what we could've done better.
Movers damaged refrigerator and provided inadequate compensation for the repair.
Business reply on Google
Tracy, we're sorry to hear you were dissatisfied with our services. Quality customer service and doing business with honesty and integrity are extremely important to us.
Staff member used abusive language and hung up on the customer.
Business reply on Google
I’m sorry we weren’t able to help you with your upcoming move. Our price does change based on the demand for our services. This is the busiest time of the year for moving. For customers who are able to move on days when we have more trucks and crews available, we can offer a discounted rate, but our minimum anytime would be a charge for 4 hours. We wish you the best of luck with your move.
Movers were late, damaged items, and company is unresponsive to claims.
movers failed to remove shoes before entering the apartment
Furniture was damaged due to improper padding and reassembly.
premature billing and failure to protect furniture and walls during move
Items arrived late and damaged due to multiple handling processes.
Customer is experiencing a lack of communication regarding a scheduled delivery.
The moving company staff allegedly stole gold jewelry during packing.
Company failed to follow scheduling and inventory instructions during the estimate…
Business reply on Google
Ms. Stafford, Quality customer service is extremely important to us, and we regret you did not receive the services you expected. We very much appreciate your feedback and will use this as an opportunity for improvement. We do wish you all the best.
Damaged items, missing boxes, and poor claims process during move.
Lost items and damaged antique ornaments during moving service