PLS Check Cashers
💳 Finance & Insurance · Charlotte
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company failed to refund two thousand dollars after twenty days.
Business reply on Google
Hi Moe, thank you for sharing feedback of your recent in-store experience. We’re very sorry to hear that we weren’t able to match your expectations. We would like to hear more about your experience, please reach out us at 855-856-9757 or email us at [email protected]. We hope that you will give us another opportunity to provide you the service you expect.
The staff provided unprofessional and unhelpful service.
Business reply on Google
Dear Alisha, thank you bringing this to our attention. We value you as a customer, and we would love another opportunity to provide you with the service you expect and deserve. Please reach out to us via email at [email protected] or call us at 855-856-9757.
Staff exhibits discriminatory behavior based on language proficiency.
Business reply on Google
Hi Sky, thank you for sharing feedback of your recent in-store experience. We’re very sorry to hear that we weren’t able to match your expectations. We would like to hear more about your experience, please reach out us at 855-856-9757 or email us at [email protected]. We hope that you will give us another opportunity to provide you the service you expect.
Staff refused to cash a signed money order despite valid documentation.
staff members were disrespectful and harassed the customer
Business reply on Google
Hi Gio, thank you for sharing feedback of your recent in-store experience. We’re very sorry to hear that we weren’t able to match your expectations. We would like to hear more about your experience, please reach out us at 855-856-9757 or email us at [email protected]. We hope that you will give us another opportunity to provide you the service you expect.
Staff lacks knowledge of services and displays unprofessional behavior.
Staff member was rude and unhelpful regarding a transaction correction
Cashier verbally abused and insulted a customer during a transaction.
business refuses to disclose check cashing fees over the phone
Business reply on Google
Dear William Hofmann, thank you for sharing your feedback with us. We are sorry your PLS experience did not match your expectations. To better assist you, feel free to reach out to 855-856-9757 or [email protected] with any further comments or concerns you wish to share. We would love to have another opportunity to provide you with the service you expect.
Clerk refused to verify check despite established customer history.
Business reply on Google
Dear Tanzie Anderson, thank you for bringing this to our attention. We are sorry to hear you had a bad experience. Your feedback helps us get better. We would love to have another opportunity to provide you with the service you expect. You can reach out to us by selecting the Contact Us button from within the PLS Mobile App and submit your information, or you can also reach us at 855-856-9757 or [email protected].
Long wait times and lack of privacy regarding sensitive personal information.
Business reply on Google
Dear Tamika Williams, thank you for sharing your feedback with us. We are sorry your PLS experience did not match your expectations. To better assist you, feel free to reach out to 855-856-9757 or [email protected] with any further comments or concerns you wish to share. We would love to have another opportunity to provide you with the service you expect.
Poor customer service and inefficient staffing levels at the store.
Business reply on Google
Dear Jason Delucia, thank you for letting us know about this. Your feedback will help us improve our customer service. We are looking into this issue and hope to resolve it promptly. Feel free to reach out to 855-856-9757 or [email protected] with any further comments or concerns you wish to share.
Staff member lacked training and failed to process Western Union transaction.
Business reply on Google
Dear Jennifer Robinson, thank you for sharing your feedback with us. We are sorry your PLS experience did not match your expectations. To better assist you, feel free to reach out to 855-856-9757 or [email protected] with any further comments or concerns you wish to share. We would love to have another opportunity to provide you with the service you expect.
long wait times and broken Western Union machine
Business reply on Google
Dear Sabrina Morris, thank you for sharing your feedback with us. We are sorry your PLS experience did not match your expectations. To better assist you, feel free to reach out to 855-856-9757 or [email protected] with any further comments or concerns you wish to share. We would love to have another opportunity to provide you with the service you expect.
Western Union service is unavailable at this location after 9 pm.
Business reply on Google
Dear Eliks Martinez, thank you for sharing your feedback with us. We are sorry your PLS experience did not match your expectations. To better assist you, feel free to reach out to 855-856-9757 or [email protected] with any further comments or concerns you wish to share. We would love to have another opportunity to provide you with the service you expect.
The staff at this location are unprofessional.
Business reply on Google
Dear Ceddy 704, thank you for sharing your feedback with us. We are sorry your PLS experience did not match your expectations. To better assist you, feel free to reach out to 855-856-9757 or [email protected] with any further comments or concerns you wish to share. We would love to have another opportunity to provide you with the service you expect.
Direct deposit funds are consistently arriving later than promised.
Business reply on Google
Dear Alajah Davis , thank you for sharing your feedback with us. We are sorry your PLS experience did not match your expectations. To better assist you, feel free to reach out to 855-856-9757 or [email protected] with any further comments or concerns you wish to share. We would love to have another opportunity to provide you with the service you expect.
Staff are rude and intentionally slow during customer service interactions.
excessive wait times due to understaffing at check cashing location
Long wait times and rushed service at this location