Plush Nail Bar Kingwood

Business reply on Google

Thank you for sharing your feedback. We’re sorry to hear that your gel manicure did not last as expected. We couldn’t find your service from this past Saturday, but we would truly love the opportunity to make it right and fix your nails until you’re satisfied. Please call or text us at 346-745-6874 so we can assist you.

Business reply on Google

Hi, we’re truly sorry you left feeling disappointed. We sincerely wish we could have made this right for you. We did reach out to you privately and tried several times to explain the service and offer fixing service. We welcomed you to come back so we could correct anything you felt was uneven or not done properly, and we were happy to keep working with you until you were satisfied. Unfortunately, you let us know several times that you would not be coming back, so we respected your decision. We just want to clarify that you originally came in with a Gel-X. We refilled the existing Gel-X with clear builder gel and gel color on top , that’s how we need to do to refill Gel-X, which is the service and pricing listed on our menu. The $3 charge was for reshaping, not a nail repair. We’re genuinely sorry for the misunderstanding and for not meeting your expectations. We appreciate your feedback and will use it to do better. We wish you nothing but the best. Plush Management Team,

Business reply on Google

Thank you for your feedback. We're sorry your experience didn't meet your expectations. Your appointment was for a Full Set Builder Gel, not a regular gel manicure. Builder Gel requires a structured apex for strength and durability, so the thickness of your nails was appropriate for this service—not excessively thick. We also weren't aware you wanted a short, round American manicure until the appointment was already underway. When you weren't happy with the shape, a second technician reshaped your nails, and before checkout you told us you liked the final result. We were surprised to see that you were still dissatisfied afterward. All full sets include a standard square or round shape. Specialty shapes, including almond, are a $6 upgrade as listed on our menu. Since you weren't happy with the short round shape, we reshaped your nails to a short almond. Although almond is normally an additional $6, we did not charge you the specialty shape fee due to the confusion. You were only charged for the Builder Gel service. We sincerely apologize that we didn't meet your expectations. Plush Management Team,

Business reply on Google

Thank you for your feedback. We're sorry to hear your wife wasn't satisfied with her visit. We always want our guests to leave happy, and we're sorry this wasn't her experience. If her toenail is still causing discomfort, we'd appreciate the opportunity to speak with her directly and better understand what happened. Our pricing reflects the services selected, but we take all feedback seriously and are always looking to improve. Thank you for sharing your thoughts. – Plush Management Team

Business reply on Google

Thank you for sharing your feedback. We're sorry to hear that your recent visit did not meet your expectations, especially since you had a great experience with us before. We truly appreciate your compliments about our salon and amenities. – Plush Management Team

Business reply on Google

Thank you for sharing your feedback. We’re sorry to hear that your experience did not meet your expectations. We always strive to provide a comfortable and professional environment for every guest and take concerns like yours seriously. We appreciate you giving us a try and wish you the best moving forward. – Plush Management Team

Business reply on Google

Thank you to both you and your friend for your patience while we were busy when you arrived. We appreciate you giving us a try. We'd like to clarify that the pricing difference was due to the services performed. Your friend's full set included color powder, shape, and design, while your refill involved refilling clear acrylic, reapplying gel/shellac, one nail repair and reshape, plus a similar-style design. Although the designs were similar, they were not exactly the same, and we asked for your inspiration photo in advance so the technician could prepare accordingly. Before starting, both technicians provided price quotes and received approval before performing the services. We also applied a 10% student discount to both appointments. The refill ended up being $1 more than the full set because of the additional nail repair and the difference between a clear acrylic refill with gel/shellac versus a color powder full set. We apologize for any miscommunication and appreciate your feedback. Our team always strives to be transparent with pricing and provide the best service possible. Thank you again for your visit. Plush Management Team

Business reply on Google

Thank you for your feedback. We’re sorry your experience didn’t meet expectations. We appreciate you sharing your concerns and will use your comments to continue improving our service and guest experience. 💙

Business reply on Google

Hi, thank you for your feedback—we’re really sorry your visit with us this Saturday didn’t feel welcoming. That’s not the experience we want anyone to have. Saturdays around 11:00am are one of our busiest times, and we were fully booked with appointments when you came in. When you signed in, our team was trying to check if you had an appointment since we do prioritize those, while still taking walk-ins as time allows on a first-come, first-served basis. We’re also sorry if our team came across as unfriendly. It can get hectic during rush times, but that’s never an excuse for not greeting you properly or making you feel comfortable. We truly appreciate you stopping by today and giving us a try, and we’re sorry we didn’t make a better first impression. — Plush Management Team

Business reply on Google

Thank you for your feedback. We’re sorry to hear your nails did not meet your expectations, as we strive to provide quality results and clear pricing for all services. Plush Management Team

Business reply on Google

Hi Miss Melanie we’re very sorry to hear that you were unhappy with your experience. Our team always aims to provide quality service, and we truly did our best to address your concerns during your visit. When you mentioned the shape and length, our staff worked to adjust the nails and accommodate your requests. We also applied a 20% courtesy discount, and your final total came to $57.40. We also explained our 10-day service guarantee, which covers damage or uneven shape/length, and offered a complimentary fix appointment with one of our top technicians at no charge so we could correct any damage you were unhappy with. We’re sorry that you chose not to return for the free correction, but the offer still stands if you decide you would like us to fix them. Our goal has always been to make things right and ensure our clients leave satisfied. Please feel free to call or text us at 346-745-6874 if you would like to schedule the free fix appointment. Thank you for your feedback

Business reply on Google

Thank you for your feedback, Courtney. We’re glad to hear you were happy with your pedicure, but we’re sorry your visits felt longer than expected. On that day, we were short-staffed and see real technicians we’re already working with client in other rooms, we which made the wait time longer than usual. We did inform guests about possible delays, but we understand that timing is important and we apologize for the inconvenience. We truly appreciate your patience and your visit, and we hope to have the opportunity to provide you with a smoother experience next time.

Business reply on Google

Thank you for your feedback. We do accept walk-ins up until the closing time when possible, but for services like pedicure that require a full appointment slot, we sometimes have to stop taking new clients a bit earlier to ensure we can complete the service properly before closing. Our goal is always to give guest the full time and quality they deserve, rather than rushing a service. We’re sorry for the inconvenience this caused and hope you’ll give us another chance in the future. Calling ahead can also help us reserve a spot for you!

Business reply on Google

Thank you so much for your feedback — and especially for bringing your daughters in. We truly loved seeing them enjoy their time here. Moments like that are exactly why we do what we do 🤍 We’d just like to gently clarify a few things so there isn’t any misunderstanding for anyone reading this. On Feb 16, you visited during a very busy time. That evening at 8:06 PM, you left a review saying: “Salon was clean and nice experience. Dissatisfied with the actual work.” The next morning at 9:21 AM, we reached out to you directly by text to ask for more details so we could fix everything for you right away. We didn’t receive a reply to that message, which is why we’re a little confused by the statement that we never followed up. If you responded somewhere else, please let us know — we truly did not see it. When you came back later that day, we immediately sat you down in a private room, offered you a drink, and made sure a technician was available to focus on correcting your service. We agreed the original result wasn’t exactly what you had in mind, and we were more than willing to redo it. Your nails were reshaped and corrected first. After we fully removed and redid your toes from scrat