PM Pediatric Urgent Care (Formerly Night Lite Pediatrics)
🩺 Health & Wellness · Jacksonville
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
excessive wait time for a scheduled appointment with a sick child
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Doctor provided no diagnosis or treatment during a paid appointment.
Business reply on Google
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
The doctor failed to send the promised prescription to the pharmacy.
Business reply on Google
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Incorrect billing practices and inability to process a refund.
Business reply on Google
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Staff were visibly ill and provided no effective medical assistance.
Business reply on Google
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
High cost for limited medical services and refusal to perform tests
Business reply on Google
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
Medical staff failed to perform requested Covid testing for symptomatic child
Business reply on Google
Hi, we regret that your experience didn’t reflect the level of care we strive to provide. Our team is dedicated to delivering exceptional care and service, and your input helps us ensure we’re meeting that goal.
Doctor failed to provide requested prescription for sick child
Business reply on Google
Hi, we’re so sorry your visit wasn’t what you expected. Our team is dedicated to providing compassionate, high-quality care to every family, and we’re committed to using your feedback to make improvements.
Staff are rude and slow with limited treatment capabilities
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
Physician assistant was rude and condescending to the patient and parent.
Business reply on Google
Hi, we’re disappointed and sorry to hear about your experience. At PM Pediatric Urgent Care, our mission is to deliver compassionate, family-centered care, and your feedback is helping us uphold that commitment.
Long wait times and poor cleanliness in the waiting area.
Business reply on Google
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
Long wait time despite having a scheduled appointment
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry that your experience didn’t meet the high standards we strive for at PM Pediatric Urgent Care. Caring for your family is our priority, and your input helps us improve. We hope to provide you with an exceptional experience during your next visit.
The physician assistant was dismissive and condescending toward the patient.
Business reply on Google
Hi, we’re so sorry your visit didn’t meet expectations. We’re committed to creating a welcoming and supportive experience for every child and family, and we’ll use your feedback to guide improvements.
Staff failed to recognize prior payment and caused long wait times.
Business reply on Google
Thank you for providing your feedback and letting us know about this issue, Amber. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. Please reach out to our team at [email protected] and we would appreciate the opportunity to make things right.
facility refused to prescribe medication without a second paid office visit
Front desk staff was rude and dismissive to a sick child.
Business reply on Google
Thank you for taking the time to share your experience. We set a high standard to provide the experience to all families and are truly sorry to hear that standard was not met in your interaction with us. If you would like to speak with someone personally about your experience, please send us a message with the details of your visit to [email protected].
Facility refused medical care to a child due to unpaid bills.
Business reply on Google
We would appreciate the opportunity to address this situation with you. A member of our team will be contacting you directly.
Triage nurse was physically rough and rude with a toddler patient.
Business reply on Google
We would like the opportunity to discuss this further with you. If you are open to a conversation, please reach out to us at (904) 717-1034 and ask to speak with our practice manager. Or please reach out to [email protected] so we are able to directly follow-up with you. Thank you!
Receptionist delayed urgent medical care for paperwork and personal calls.
Business reply on Google
Thank you for bringing this to our attention. We will use your comments to work with our team and identify opportunities where we might improve. Please follow up with [email protected] with more details.
Excessive wait time for a brief medical consultation
Business reply on Google
Thank you for bringing this to our attention. We will use your comments to work with our team and identify opportunities where we might improve. Please follow up with [email protected] with more details.