POG Moving & Helpers
🔧 Home Services · Phoenix
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The company quoted an excessively high price for unloading services.
Business reply on Google
We would apologize and thank you if this weren't an artificial and erroneous review. When calling you you can clearly hear about our 2man,2hour flat rate of $250. Stolen instagram photos are big indicator of false reviews and is reported to Google. thank you
Company failed to resolve property damage caused during a move.
Movers damaged items by throwing them into the truck
Business reply on Google
Thank you. Sorry you're mistaken as we have no customers, but this name, in our database of 10,000 by this last name in over auesr. We at POG always want our customers, with concerns, to call us so we can help with issues. Reviews are like spilt milk...
Moving company failed to show up after receiving full payment
Business reply on Google
Thank you for your review.We do apologize for the mismanagement of the day's order.It was not brought to our attention until after the fact that the manager on duty miss scheduled, the job misrepresented, the job refused to complete the job that manager has since been fired for that, along with other reasons we apologize and should you ever prefer to have us revisit and offer you a discount for a future move.Out of your new home.Please let us know thank you
Movers were unprofessional and caused damage to furniture during the move.
Business reply on Google
Happy Thanksgiving! So sorry you have the wrong company as we've just searched our database, and we have no one by that. First name, last name or any variation thereof we've had no claims. We've had no files. We've had no reports. We've had no emails, texts or phone calls from anybody with that name. We've had no reports filed. We've had no claims filed. There's nothing with our insurance company as well. I hope you find the company that you work with.Maybe then you can leave a better review or remove this false one
Inexperienced movers provided poor service and improperly packed the moving truck.
Business reply on Google
Thank you. So not under your name and no name provided. so this is not a customer experience but a jaded one from "the ether" Got it.
Movers broke property and coerced a positive review under threat.
Business reply on Google
Thank you. Since 2019 P.O.G. Moving & helpers has performed over 10 000 Customer moves. It's sad that this has bothered you for this many years to track us down and post such a negative response with such venom and to serve what purpose. We are here to be of service. Glad to see that all your other items were moved with no damage, that you had a supervisor on site that was FREE. 5 star service inspire of negative opinions. Hope you find something that will make the next 6 years happier for you we look forward to a call, from the Attorney general, on your behalf, she needs a laugh as her stars are 2 NOT 4.5 because like you. good luck you weak willed, vengeful, sad and disappointing life spirit
Movers damaged furniture and were absent during paid service hours.
Business reply on Google
Thank you- Photo files from both our survey team and job team provide proof of fraud in this matter. It was your last movers that damaged items. this was noted at survey and onsite team. Photos of pad and wrap our time/date stamped with gps proving thus. all vehicles have tracking systems and our team was no more than 20minutes between each of the 3 property addresses. In this day and age it has become more difficult for frauds and thieves to steal from companies. Thank you.
Movers arrived late, damaged property, and fraudulently posted fake reviews.
Business reply on Google
Thank you. Please refer to our TOS as available on pogmovinghelpers.com/tos or your emailed BOL on how to review for a claim
Moving company failed to show up and attempted unauthorized billing
Business reply on Google
Thank you- Happy to see that you received your full refund and without cancellation fees for your inconvenience. 1 Petr 3:14
Movers performed unsafe loading, demanded payment, and physically assaulted the customer.
Business reply on Google
Happy New Year and God Bless. POG Moving just earned #3 in nation for U-haul and Movinghelp.com.Thank you. Please refer to our TOS as available on pogmovinghelpers.com/tos or your emailed BOL on how to review for a claim
Movers were inexperienced, unprofessional, late, and refused to move furniture.
Business reply on Google
Thank you- Glad to understand that after extending time for additional hours and push an inoperable car out of the driveway and offered additional time. Happy to see that there was ZERO damage to any and all items even after moving your 3 oversized kilns.
Business refused to honor reservation and demanded higher minimum hours.
Business reply on Google
Thank you. Please feel free to reach out to management, during business hours to explain how travel time and fuel costs impact hours and costs above and beyond your interpretation of how a move should go. We will complete over 1800 moves in 2023 for customers that pay only for services rendered. It's all we ask. To be treated fairly and not be treated in such a way
Movers damaged furniture and company refuses to address damage claims
Business reply on Google
Thank you. This customer and his insurance fraud attempts have already been addressed.
Movers damaged personal property and insurance claim was denied.
Business reply on Google
Thank you. It is unfortunate when pre-wrapped, pre-packed and pre aged items that Insurance will not cover does t make movers liable. Insurance fraud is a real thing and we help to fight against it. We have photo files of before and after photos of every job and this job is Included with a. Aged, pre damaged mirror that was poorly packed in the corner of a storage unit. Thank you
Business refused service because the customer is a competing moving company.
Movers damaged furniture and denied responsibility for the incident.
Business reply on Google
Thank you for addressing this in a Google review. It is true we are U-Haul's number one premier e moving service provider in all of Arizona and number 11 in the nation just behind California and New York companies in states that have 10 to 15 times as many people as arizona. It is also true that customers who will not review and sign are terms of service and acknowledge that pre-existing and worn damage to furniture that has been used and has had vacuums mops dogs shoes bump and hit it over the years we do not pay or compensate for that type of damage we will also walk off a job from customers who are trying to provide fraudulent schemes and scams and not sign off on our terms of service. It is always very important for a company to be able to protect and insulate itself as well as a customer. Thank you very much and your time and consideration in this matter. And we thank our 2000 customers that give us five star reviews each and every year
Moving company failed to show up and canceled the appointment.
Business reply on Google
This guys issue is with Uhaul, its employees and stores. After many hours of working, for free, it was time to cut the loss. Mark was disrespectful to the office staff and to the labor team assigned to him. Hum being rude and hostile escalated him to me. When you talk to me you will not be disrespectful. I am not Amazon. I work for a living. I provide service for a living. After it was explained of Uhauls failure Mark wanted to continue ie to rant. I wont hear that. His actions caused us to cancel his service. We will walk away from abuse. Mark clearly has this attitude ad a pattern in his life and a template for his day. We are not the service for this type of customer. Note that we provide service to 2000+ customers per year. If we are explaining something g about your move it is because this is what we do. Thank you and glad to be of service.
movers damaged personal belongings and furniture during the move
Business reply on Google
Thank you- Use Water....from the hose. Improperly boxed liquids leak and that is not our issue. Glad the mattresses, box springs, tables, dressers, nightstands, chairs, couches, all.misc garage items, whole patio and the countless list of boxes aka: the other 99.9% of the move went great GOD BLESS you and your new home for.you and your family
Moving company canceled scheduled unloading service on short notice
Business reply on Google
Yes that is a HAH reschedule request.You scheduled through Hire A Helper, not us. Hire A Helper did not notify of you properly. HIRE A Helper was offered a next morning reschedule. HIRE A Helper refused to make the requested offer. Our offer at POG Moving still stands as we made availability on our schedule for your Hire A Helper move for 1st thing in the morning on 08/11. If Hire A Helper did not relay this and did not help you. We cannot be responsible for that. If you are still looking for assistance and want a solution then POG Moving is available and can schedule AND at a better cost than Hire A Helper who is charging too much and doing too little. Just let us know when you are ready to work with POG Moving and NOT Hire A Helper who needs this 1 star review you gave us and do not deserve. You can always provide us any contact information or call us at 623-879-9100. For the future may be talk to the company whose business you are trying to damage and damage the company that is actually doing nothing for you.