Polish Room 1
💅 Beauty & Spa · Glendale
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Nail shape and thickness did not meet customer request
Staff member made inappropriate and rude comments about a customer's appearance.
Business reply on Google
I apologize for the experience your wife had at Polish Room. This is definitely not the experience we wish for our clients. We have brought attention to this issue with our staff to ensure it does not happen again. If you would like to discuss this experience further, please feel free to give us a call at 623-587-9619.
Staff were unprofessional, judgmental, and performed poor quality nail work.
Business reply on Google
Thank you for sharing your feedback, and we are truly sorry to hear that your recent experience with us did not meet the high standards we aim to provide. We genuinely appreciate your kind words about Kim and your pedicure experience. It's always our goal to ensure each guest leaves feeling satisfied, and we're glad to know she made a positive impression. However, we take your concerns regarding your nail service very seriously. We apologize for any discomfort caused by the communication with our team, and we deeply regret that your French manicure didn’t meet your expectations. Your experience with the multiple technicians, the lack of attention to detail, and the unprofessional behavior you mentioned is not reflective of the service we strive to provide. We also want to address the confusion over pricing, as we understand how that can be frustrating. We will certainly look into the communication and training of our front desk team to ensure that this doesn't happen again. Please rest assured that we will be reviewing your feedback with our staff to ensure that every client feels respected, valued, and receives the high-quality service they deserve. We’re sorry that you felt judge
technician caused skin abrasions during nail service
Incomplete services and unauthorized gel application performed on customer and daughter.
The manicure and pedicure services provided were incomplete and rushed.
Poor quality nail service and unexpected additional charges.
The business failed to provide the requested cuticle manicure service.
Poor service quality and unprofessional payment practices during a salon visit.
Gel polish peeled off three days after the service.
Nail technician performed poor quality work and management refused to resolve it.
The nail color and shape did not match the requested service.
Nails are unevenly shaped and the service caused physical pain.
nails broke quickly and staff refused to provide timely repairs
Poor quality gel manicure required professional correction
Poor quality nail service and unprofessional staff behavior.
Technician caused physical injury and damaged nail beds during manicure service.
Incomplete pedicure service and unprofessional staff behavior.
Acrylic nails break repeatedly due to poor application quality.
Poor nail application and lack of promised service components.