Pompeii Italian Grill
🍽️ Restaurants · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
restaurant cannot accommodate food allergies and lacks fresh food options
Unexpected food tax and high prices for small portions
Server rushed service and incorrectly enforced a mandatory gratuity policy.
The pasta was overcooked, flavorless, and served in excessive oil.
The meal portion was too small and overpriced.
The shrimp dish was undercooked with poor batter quality.
customers were ignored by staff for fifteen minutes after being seated
Multiple food items were missing, poorly prepared, or of low quality.
Poor food quality and damaged furniture at the restaurant.
Reserved party room was unavailable due to staff misinformation
Staff failed to take the order after seating the customers.
Business reply on Google
Joshua, we are terribly sorry that this happened to you. I can absolutely guarantee that this will not happen to you if you let us serve you again. My deepest condolences.
The food quality was poor and lacked authentic flavor.
Business reply on Google
We're truly sorry to hear about your disappointing experience on Mother's Day. We appreciate your honest feedback and apologize that the food did not meet your expectations. We take the quality of our dishes seriously, and your comments will be shared with our kitchen staff to ensure we provide authentic and delicious Italian cuisine. Your insights are valuable to us, and we're committed to improving our offerings. We hope you might consider giving us another chance in the future to provide you with a more enjoyable dining experience. Thank you for sharing your opinion with us.
Staff were argumentative regarding the quality of food and service.
The lasagna served was poor quality and tasted stale.
The food quality was poor and the steak was undercooked.
Business reply on Google
We are sorry that you had a poor experience Jody. Thank you for your review.
Italian wedding soup contained eggshells and lacked flavor.
Business reply on Google
Sorry to hear about your experience. Please email us at [email protected] and let us know more about your experience. Thanks!
The lasagna tasted like fish and the cake portion was small.
Business reply on Google
Thanks for the review. We would love to learn more about your experience. Please email me at [email protected] so I can discuss your experience. Thanks!
Waiter altered the bill total and provided poor service
Business reply on Google
Thanks for the review. Sorry to see that you did not have a great experience. We would love to learn more. Can you please send us an email at [email protected] and let us know more about your experience? Thanks!
A dead insect was found inside a to-go side salad.
Business reply on Google
Hey James So sorry to hear about your experience. We’d love to chat with you about it. Please email us at [email protected] and let us know more. Thanks!
The food quality and management at the restaurant are poor.