Popular Bank
💳 Finance & Insurance · Bronx
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Lack of sympathy for elderly customers and branch safety concerns.
Business reply on Google
Hi Beverly, we are truly sorry to hear about your experience. We take the safety and care of our community—especially our elderly customers—very seriously, and we want to make this right. Because we cannot send you a private message here, please send us an email at [email protected] with your full name, phone number, and the specific branch you visited so we can look into this immediately with local management. In the meantime, you can also reach our Customer Care Center at 1-800-377-0800 for immediate assistance. We are here for you and appreciate you bringing this to our attention!
Incorrect banking information provided and long wait times at branch.
Business reply on Google
Hi there, for security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.
Multiple bank branches are closed and ATMs are out of cash.
Business reply on Google
Hi Mimi, we are very sorry to hear about your experience. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.
debit card delivery delayed and staff provided poor customer service
Business reply on Google
Hi Ashley, thank you for taking the time to bring this to our attention. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.
Simple bank transactions take hours to complete.
Business reply on Google
Hi Ceasar, thank you for taking the time to bring this to our attention. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.
Bank repeatedly lost deposited checks causing late payments and overdraft fees.
Business reply on Google
Hi Keem1196, we are very sorry to hear about your experience. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.
Security guard exhibits rude and arrogant behavior toward customers.
Business reply on Google
Hi there Rinielle, we are very sorry to hear about your experience. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.
excessive wait times due to insufficient teller staffing
Business reply on Google
Hi Barbara, we are very sorry to hear about your experience. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.
Bank account has been restricted for three months without resolution.
Business reply on Google
Hi Keisha, we are very sorry to hear about your experience. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.
customers experience long wait times before receiving assistance
Business reply on Google
Hi Tabitha, we are very sorry to hear about your experience. For security purposes and to protect your personal information, please send us an email to [email protected] with your full name, phone number and more details about your experience. In the meantime, you may also call our Customer Care Center at 1-800-377-0800 for immediate assistance. Thank you.
Staff member was unkind when asked for a bank statement.
Business reply on Google
Hi Felix, we are sorry to hear about your recent experience with us. Please know that we take our customer service very seriously and want to investigate this matter further. Would you mind sending us an email at [email protected] with your full name, date and time of incident so we can follow up with the branch team to ensure a better customer experience in the future?
Long wait times and rude staff at the bank.
Business reply on Google
Hi, we are sorry to hear about your recent experience with us. Please know that we take our customer service very seriously and want to investigate this matter further. Would you mind sending us an email at [email protected] with your full name, date and time of incident so we can follow up with the branch team to ensure a better customer experience in the future?
The bank service is extremely slow.