Porta Via Pacific Palisades
🍽️ Restaurants · Pacific Palisades
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
The burger had a fishy smell and taste.
Business reply on Google
Hello and thank you for providing feedback on your recent experience. We are thrilled to have reopened our location in the Palisades Village and once again serve the surrounding community! I am sorry to hear of your experience with the menu items ordered. Allow me to discuss with you further and welcome you back to our restaurant...please provide me your best contact information to [email protected]. We pride ourselves on fresh, quality ingredients and expect our staff to uphold standards set forth by the company. We will review with our team. I look forward to speaking with you!
Smaller food portions and decreased quality and service.
Business reply on Google
Hello! Thank you for supporting our re-opening and providing feedback. We are committed to maintaining high quality with regard to our menu items and customer service. Should you wish to discuss your experience further, please reach out to me directly at [email protected] Thank you!
The salads served were stale.
Foreign object found in food and poor service timing
Staff ignored guests for eighteen minutes while seating others immediately
cramped seating arrangements and slow service
Business reply on Google
Omid, your group was seated at a large table that is used every day to seat parties of six. It is actually our most requested table. When you told us that you felt it was too small, you were offered an alternate table, but you declined to move. If the food wasn’t up to our usual standards, I apologize for that. But no customer is ‘too good’ for us. We never take for granted that people choose to dine with us. I’m sorry that you were not happy with your experience, but to say that we didn’t care, or try to do anything else to accommodate you is a misrepresentation of what actually happened.
The manager is rude and unaccommodating.
Food quality does not justify the high price point.
waiter was unprofessional and failed to check on the table
The wine menu pricing format is confusing and potentially deceptive.
Business reply on Google
We certainly had to deception intended. The wines are clearly listed by glass and carafe price. The wines by the bottles are listed on a different page.
Staff refused to take orders and ridiculed customers.
Small portion size and uncomfortable temperature due to excessive fans.
Poor food quality and incorrect order fulfillment
Poor service, unhelpful staff, and forced table relocation during the meal.
Manager asked customers to leave for using a laptop at table.
unfriendly staff and slow service during visits
Business reply on Google
Hi Vonda, I'm sorry that your experiences haven't been up to our standards. I will address these issues with our staff and we will continue to strive improve everyday.
The food served was bland and overpriced.
The food quality was poor and overpriced.
Business reply on Google
Thank you for your feedback. We are sorry to hear you had a bad experience, and we are working on making sure all our customers leave happy.