📦 Shipping & Delivery · San Antonio
total experiences
replied on google
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Staff refused to process a USPS return before other customers.
Business reply on Google
We are not a UPS store and we do not have any other locations. We don’t do UPS returns or USPS returns. This person left a review for my store, but I think was I intended for a UPS store.
business failed to provide receipts and lost a customer package
Business reply on Google
First of all we didn’t lose anything, this customer is trying to blame our business for losing a postal package. Our reputation stands for itself. If I didn’t give receipts and you still dropped it off… Hmmm It’s a shame google lets people leave reviews for non customers. I am getting a 1* review from that spent no $ in my store and isn’t even a customer.
Staff and customers were not wearing masks in the store.
Business reply on Google
Not fair to give a bad review because we have differing views on masks. Our business has been around for 25 years and our service speaks for itself. This review is in to way a reflection of our service.
Prepaid package failed to arrive and staff provided poor support
Business reply on Google
This customer alleges they dropped off a package. They spent no money, have no receipt to prove they actually shipped it. She is trying to hold me responsible for something that is not my fault. This is an unfair review, anyone who used my business knows that I have good customer service.