📦 Shipping & Delivery · Austin
total experiences
replied on google
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The business double-charged the customer and handled the resolution poorly.
Business reply on Google
Dear Jean, We deeply regret the inconvenience you experienced with the double charge and how it was handled. Your feedback is invaluable, and we sincerely apologize for falling short of your expectations. We are actively working to improve our processes to prevent issues like this in the future. Thank you for bringing this to our attention, and we hope for an opportunity to provide a better experience in the future. Warm regards, The Postal Nook Team