Postino Del Mar
🍽️ Restaurants · San Diego
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
meals served separately with long delays and cold food
Business reply on Google
Hi there Kevin! Thank you for your feedback! We know you have more food options than ever before and we appreciate you choosing us! We're disappointed we missed the mark and want to make it right! Please reach out to us at [email protected] so we can help rectify this situation. We hope to hear from you! –Postino Del Mar Team
The food was overcooked, unseasoned, and overpriced.
Business reply on Google
Hello there Vera! Thank you for your feedback! We know you have more food options online than ever before, and we appreciate you choosing us. We apologize for the below-par experience you had with your delivery order. Please reach out to us at [email protected] so we can help rectify this situation. We look forward to hearing from you. –Postino Del Mar Team
The food portions were small and lacked flavor.
Business reply on Google
Hi there Gregory, We're disappointed that your visit to Postino Del Mar did not meet your expectations and we would like to rectify this. Please reach out to us at [email protected] and we'll be sure to connect with you! Thank you and we hope to hear from you soon! –Postino Del Mar Team
Customer injured by falling umbrella and not compensated for the incident
Business reply on Google
Hello there Monique, We're very grateful you brought this to our attention and want to be in touch with you. Please email us at [email protected] so we can contact you directly. Thank you so much and we look forward to your response. –Postino Del Mar Team
customer sustained a cut from shattered glass in the restaurant
Business reply on Google
Hi there Daisy! We are so sorry for the expereince you had dining with us and for the glass breakage. When you have a moment, please reach out to us at [email protected] – we want to ensure you are okay and hear more about this situation from you. - Postino Del Mar Team
The reservation system is unreliable and poorly managed.
Business reply on Google
Hi there! Thank you for taking the time to share your experience with us! We are thrilled to hear you enjoyed our lovely outside patio and appreciated the Team effort in our service! We are sincerely sorry that the reservation process missed the mark; the issues you described are certainly not reflective of the high standards we strive to provide our Guests. We would love the opportunity to make this right with you. Please reach out to us at your earliest convenience at [email protected] _ we hope to hear from you soon! - Postino Del Mar Team
Bartender was inattentive and unhelpful with wine list questions.
Business reply on Google
Hi Alex, We make it a goal to provide excellent service to our guests at Postino Del Mar and it would be great to hear more details about your experience so we can better coach our team. Please send us an email at [email protected] and we'll be in touch with you shortly. We look forward to hearing from you! - Postino Del Mar Team
Staff failed to place a takeout order and tables were dirty.
Business reply on Google
Hi Sofia , Thanks for this feedback about your recent Postino Del Mar experience, we value this and would like to connect with you to make this right. Would you mind reaching out to [email protected]? Thank you! - Postino Del Mar Team
Customer found a hair in salad and received poor management response.
Business reply on Google
Hi Mercedes, Thank you for reaching out! We apologize for the experience you had with us, and it's incredibly important to us to make this right. Please email us at [email protected] so we can chat further and rectify this. - Postino Del Mar Team
Staff handled a dog policy error with unprofessional and rude behavior.
Business reply on Google
Hi, Your feedback about your recent visit at Postino Del Mar is important to us as we strive to continue to evolve and improve. We'd appreciate hearing some more insight from you at [email protected]. We hope to hear from you soon! - Postino Del Mar Team
Customer charged extra for sauce modifications without prior notification.
Business reply on Google
Hi Ashwin, We appreciate you sharing about your recent experience at Postino Del Mar. Would you mind sending an email to [email protected] so we can connect and hear more about this? Looking forward to hearing from you. - Postino Del Mar Team
Menu items contain excessive sodium levels posing health risks.
Business reply on Google
Hi Kimberly, Thank you for providing us with this feedback. We hold ourselves to high standards and are disappointed to hear that we missed the mark during your latest visit. We would appreciate hearing more feedback from you at [email protected] so we can make your next visit excellent. Looking forward to hearing from you! - Postino Del Mar Team
Poor reservation management, excessive noise levels, and disorganized service staff.
Business reply on Google
Hi Peggy, We pride ourselves in creating an excellent experience and it sounds like your latest visit to Postino Del Mar wasn't up to our standards. We'd be glad to hear more details about this so we can better coach our team. Please send us an email at [email protected] and we'll be sure to get back to you. Looking forward to hearing from you! - Postino Del Mar Team
The restaurant provides poor customer service and ineffective management.
Business reply on Google
Hi there Kellie! Thanks for checking us out at Postino Del Mar! We would appreciate some more feedback about your visit and how we can improve at [email protected]. We look forward to hearing from you! –Postino Del Mar Team
Poor seating placement and slow service despite low restaurant capacity.
Business reply on Google
Hi Matt, We pride ourselves in creating an excellent experience and it sounds like your latest visit to Postino Del Mar wasn't up to our standards. We'd be glad to hear more details about this so we can better coach our team. Please send us an email at [email protected] and we'll be sure to get back to you. Looking forward to hearing from you! - Postino Del Mar Team
Long wait time and cold food served for takeout order.
Business reply on Google
Hi Danette, Thank you for providing us with this feedback. We hold ourselves to high standards and are disappointed to hear that we missed the mark during your latest visit. We would appreciate hearing more feedback from you at [email protected] so we can make your next visit excellent. Looking forward to hearing from you! - Postino Del Mar Team