Power Movers Houston
🔧 Home Services · Houston
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
High value items went missing during the moving process.
Business reply on Google
Hi Mariah, Thank you for recognizing Aaron, Anthony, and Andrew. I'm sorry the overall experience fell short of what we want for our customers. We take a missing item seriously and we're staying in direct contact with you while we work through it. Please reach me directly at 832.940.6683, and I appreciate your patience while we help get this sorted. – Power Movers
Movers arrived late, understaffed, and failed to complete the requested tasks.
movers damaged property and provided inadequate compensation for the loss
Business reply on Google
Hi Sean, We are so heartbroken to hear about your tv. As perfect as we try to be, accidents can happen. When televisions are damaged we go above and beyond and replace them for a likewise version at-today’s current value. Similar to car Insurance. If you need further assistance please contact us. -Power Movers
Movers were inefficient and caused property damage to the wall.
Business reply on Google
Hi MrKay, Thank you for sharing your feedback. We take all concerns seriously and strive to provide professional moving services. We’re sorry to hear about your experience and would welcome the opportunity to discuss this directly so we can address any misunderstandings. Please contact us – Power Movers
movers exceeded time estimate and caused damage to furniture
Business reply on Google
God bless you Dan Happy Holidays
movers damaged property, failed to pack items, and exceeded quoted costs
Business reply on Google
Hello Mrs.S, We’re so sorry to hear move day didn’t go perfect for you. Customer satisfaction is our number 1 priority. We will be in contact with you to rectify the situation. -Power Movers
Movers caused property damage and mishandled fragile items during the move.
Business reply on Google
Hello Gil, We want to genuinely thank you for giving us the opportunity to help move you. As meticulous and perfect as we try to be on move day, mishaps can and will happen. All of our crews are trained to treat our customers property with the upmost respect. This matter will be addressed with your crew members expeditiously. We are grateful for the feedback and will use it to better our teams. -Power Movers
Movers tracked mud inside and damaged personal items during transport.
Business reply on Google
Hi Hope, You have the wrong company. We never moved you nor do we have any damaged claims. We also wear shoe covers inside homes during muddy weather.
movers damaged belongings and failed to compensate for lost items
Business reply on Google
Hello Janet, Our customers and their satisfaction means everything to us. As perfect as we try to be, hiccups can happen. We will be reaching out asap to get this matter resolved. -Power Movers
Movers broke fragile kitchen items and offered inadequate compensation for damages.
Business reply on Google
Hi Janice, This is so heartbreaking to hear. As careful and perfect that we try to be, accidents can happen. Please give us a call asap to get this situation handled. -Power Movers
Movers damaged expensive appliances and provided inadequate compensation for the loss.
Business reply on Google
Hi Danielle, This is so heartbreaking to hear. Your experience was definitely not our standard 5 Star service. Please give us a call asap to get this handled to your satisfaction. -Power Movers
Movers damaged furniture and failed to provide a receipt.
Business reply on Google
Hello Alexander, We are so sorry to hear of your dissatisfaction. I will check with your crew members to see what with wrong on your move. -Power Movers
Moving company failed to provide adequate truck space for scheduled items.
The company quoted an excessively high price for a long-distance move.
Business reply on Google
Hello Loren, This review is very unfortunate. We work very hard to maintain our reputation. Receiving a 1 star review because you don’t agree with an estimate is very unfair. Good luck with your move. -Power Movers
Movers damaged furniture and company failed to provide adequate resolution.
Business reply on Google
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unexpected high charges and lack of contract transparency
Business reply on Google
Hi James, We’re so sorry to hear of this. All of our moving services have 2 hour minimums just like every moving company in Texas. This is explained during the booking process. The moving service contract you signed upon our arrival also states this. Sorry for any confusion -Power Movers
Movers refused to vacate a reserved loading dock for another resident.
Business reply on Google
Hi Leslie, It saddens us to hear of this interaction. We will certainly investigate the matter and handle it accordingly. Thank you for bringing this to our attention. -Power Movers
Movers damaged property and provided inadequate compensation and unprofessional…
Business reply on Google
Hi Lashonda, We’re so sorry to hear about your lamp. As perfect as we try to be, accidents due occur. We apologize for the miscommunication on how reimbursements work. The state of Texas requires moving company’s to carry insurance which covers $.60 per pound. We credited you $85.00 for your lamp which is above and beyond $.60 per pound. We greatly appreciate your feedback. -Power Movers
Movers failed to deliver an item and left trash behind.
Business reply on Google
Hello Tiorra, We want to first apologize for your experience. Customer service is our number one priority. We spoke to you on the phone Thursday and told you we would figure out the issue with the chair. We called you Friday with the solution but did not hear back from you. Your chair was absolutely not stolen. 1 bedroom apartment moves take between 3-5 hours which is the exact estimate you received. All moves are completely different. We don’t have any missed calls nor voicemails from you. Please call us ASAP to get this issue resolved. -Power Movers
Company gave away scheduled time slot without notifying the customer.
Business reply on Google
Hi Ariel! I am so sorry to hear that you are unsatisfied with your experience with our company. I spoke with Allyson in customer service to find out what happened. She said you had called at 11:25am & 11:27am yesterday. She was on the phone with another client & was able to return your call at 11:28am. While speaking with you, she did let you know that while it was currently available, we had multiple pending moves for the date you requested & that we cannot guarantee your spot without a deposit. That is our process with all of our potential clients; if another client pays their deposit first, we may no longer have availability. We get many calls every day with people requesting quotes, so it is not our policy to reach out to pending requests. Typically, if someone wants to guarantee their date & time, they secure it with a deposit. They are able to do this by calling during office hours or online, through their client portal (24x7). Please feel free to give us a call & ask for a manager if there's anything more we can do for you! Thanks, Power Movers