Premier Designs & Moving

Business reply on Google

Mrs. Brumfield, your move was scheduled for a 12-3 pm arrival. You were expecting us there exactly at noon. I apologize for the miscommunication and for being unable to answer my phone that day as I was on a move myself. However, we did move you and it was at a discounted rate. If you were unhappy with the move, I am happy to discuss making things right but if the only problem was us not showing up exactly at 12 pm, then I apologize for my miscommunication. Please feel free to contact me at (469) 859-5454 . Have a great day.

Business reply on Google

We never finished booking your move entirely after we spoke. You did not pay the deposit and I didn't receive any of your information regarding the move. My apologies for any miscommunication. Have a great day.

Business reply on Google

Hi Kathy, I’m sorry to hear that you didn’t have a great experience with us. If you would have called to tell me about the replacement pieces being needed, I would have ordered and bought them. Things happen on moves. We aren’t perfect but I always make it right. I have multiple clients that will attest to that but I can’t do anything unless I am aware of what is needed to be done. As for the extra fees, I explain everything over the phone, including processing fees for credit card and Venmo, tape and shrink, trash disposal (if needed), etc. so I am unaware of what fees you are referring to. If you contact me and provide receipts, I am happy to reimburse you for the parts you purchased.

Business reply on Google

I’m sorry to hear you had a bad experience. I wish you had tried to contact me to make this right. The move only took four hours and we had to drive from Richland hills to Saginaw which was at least a half an hour. That means the worked 3.5 hours total. You had three of my best guy and to get a job that size done in four hours is fast. As an owner, if someone is not working up to put standards then you should call me and I could have coke to replace him myself, but I know all three movers on your crew, Brent, Charleston and Robert who are all veteran movers and polite to our customers. As for the furniture, we have furniture repair man on standby who fire fantastic work and will make it look better than new. We wouldn’t be a five star rated company if we didn’t fix our mistakes but you didn’t not even take the time to tell me these things so I can fix them. We are not perfect, we make mistakes but we always make it right.

Business reply on Google

I am very sorry that you all were unhappy with the service we provided. Please tell the truth though, we did not ghost you the first day. We called the client’s number you gave us as the point of contact and he would not answer his phone. My guys stood by for over an hour (paying them came out of the company’s pocket, not your clients). The next day you told us not to call him and gave me a different point of contact and the job was completed. As for my guys moving slow, the job was only a few hours. If we get done in 30 minutes, it will not look as good as it did or will be done improperly. Also, it was a BIG gallery wall. I wish you had reached out to discuss how my company can make this right instead of giving our future clients misleading information.

Business reply on Google

I am sorry you had a poor experience with my company. It was my fault that a stud finder was not on the truck the day of your move. I tried to make it right by coming out to mount your TV for free, to which you had agreed. I apologize that I was in a bad car accident that day and unable to make it to your residence. I am still happy to come out and mount the TV for free.