Prime Limo & Car Service
🚙 Rental Cars · Dallas
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The vehicle provided was too small for the booked group size.
Company increased the quoted price by several hundred dollars.
Business reply on Google
Hi Krystal, We’re truly sorry to hear about your experience, but it looks like this review was posted on the wrong page. We are Prime Limo & Car Service in Dallas, TX, and we do not own or operate a Hummer limo (and never have). The photos shared in the review also show a vehicle type and interior that do not belong to our fleet and are not offered by our company. Krystal, when you have a moment, could you please remove this review and repost it for the correct company? We’d really appreciate it. Thank you so much for your understanding, and we wish you all the best. — Prime Limo & Car Service
The car service was unreliable and unsafe.
The company significantly increased the quoted price after the initial offer.
Final price exceeded quote and company refused refund or rescheduling
Business reply on Google
We apologize for the inconvenience you experienced. To clarify, in our booking process, customers are required to sign a legally binding HelloSign e-signature contract, which explicitly outlines our cancellation policy. This contract also requires your initial next to the policy, ensuring that you are fully aware of the terms before proceeding with the booking. Our strict 7-day cancellation policy is in line with industry standards, as last-minute cancellations within a week of the service date result in a loss of revenue, similar to policies followed by airlines and hotels. We regret any frustration this may have caused and appreciate your understanding.
Business stopped responding to booking inquiry after customer requested a discount.
Business reply on Google
Hello, Thank you for your feedback, however, your 2-star review is not an accurate representation of what happened. I checked into our database and have note that you requested a quote at 12pm on 12/11. A representative responded to you promptly with a price within 15 minutes. Your email in response to the quote was asking for an almost $500 discount off the quoted price. A manager did respond to you a few hours later informing you that the vehicle you had requested for next Saturday was already booked. **Please note- we do not discount our rates or negotiate our rates. Similar to majority of the businesses in the world, our rates aren’t negotiable, nor do we advertise that they are.** We do not think we deserve a negative review because we did not negotiate the rate to a vehicle that isn’t available for rental. It’s equivalent of rating a restaurant poorly for not having reservations, or a store being sold out of an item you want. We appreciate the opportunity to provide you with a rate. I’m glad you like our highly sought after fleet! -Management
Company canceled reservation and provided false reasons for the cancellation.
Business reply on Google
Hello, Thank you for the feedback, however there are several points I would like to go over. First and foremost- we cannot and will not operate under life threatening conditions as any mishap is not worth your life or someone else’s. For the date in question, February 24th, 2022 at 530pm, the Winter Weather Advisory had issue a Winter Storm Warning with started Feb 23rd and lasted until 9pm on February 24th (within your requested pick up time). DFW and DAL cancelled over 2000 flights between 02/23 and 02/25. With an estimated ½ inch on ice on the roads around 5pm on 02/24, we did not feel it was safe to operate on that day. In fact, many business, school districts, and college campuses were closed both 02/23 and 02/24 for this very reason. Per the weather forecast, the weather did not rise above 27 degrees that day, giving the ice no chance to melt (this is easily fact checkable on any weather platform or Google). While our drivers are trained to drive in rainy conditions, as many people are aware, icy and snowy conditions do not exist regularly in the DFW metroplex, therefore our drivers are not trained nor equipped with the proper vehicles to operate in such conditions. In regard
Driver caused a near collision after missing an exit.
Business reply on Google
Hello Rolando, I want to offer my deepest apology, I'm sorry that this happened. Thank you for your review we will get better and retrain our Chauffeurs to minimize these issues. (Here is our office number feel free to call us concerning this matter. 214-256-6725)
inconsistent price quotes provided by different staff members
Business reply on Google
Hello Eric, we are sorry that you feel that way, hopefully in the future we can earn your business and give you the ultimate Prime experience.
The limo service failed to arrive for two scheduled pickups.
Driver was distracted, took inefficient route, and vehicle suffered tire failure.
Business reply on Google
I apologize that you and your group did not have a pleasant night. After doing a thorough investigation we have figured out the reason for the long drive time from Plano to Downtown Dallas. According to our driver, David, and our limos internal GPS report, there was a couple stops before your group arrived to Downtown; dropping of a guest and also a stop at a gas station for facility usage. Secondly, our drivers are strictly forbidden to use their phones while operating our vehicles. David, the driver, was forced to use the maps on his phone to find directions to your destination, since our GPS could not locate it. I have since spoken to David and assured this will never happen again and to call our 24 hour dispatch in this situation, I apologize. Lastly, as for the tire blow out, that is beyond our control. If there was anyway to prepare for a flat tire we would have done so. Unfortunately, these events happen. I apologize for the inconvenience.
The driver arrived late and appeared unprofessional.
Business reply on Google
All of our chauffeurs are trained to be utmost professional and are very stunned to hear this. We didn't find your name in our database as a customer. Please email us ([email protected]) with more of your ride details so we can assure this is not a consistent issue and so we may retrain the chauffeur that was assigned to your reservation. Thank you.