Prime Storage
🧰 Other Services · San Diego
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
unwanted marketing calls and spam messages
Business reply on Google
Hi Alex Johns, thank you for taking the time to share your feedback. We regret that your experience didn’t meet your expectations. We’d like to better understand what happened and work toward a resolution. Please feel free to reach out to us at (858) 330-1280.
The business repeatedly increased rental rates and failed to issue promised refunds.
frequent unauthorized rent increases and lack of responsive customer service
Business reply on Google
We’re sorry you had a poor experience at our San Diego facility. This is not what we want for our customers, and we’d like the chance to address your concerns directly. Please reach out to our on-site team or call us at (858) 330-1280 so we can help.
Facility units are in poor condition and rent was increased.
Business reply on Google
We’re sorry you had a poor experience at our San Diego facility. This is not what we want for our customers, and we’d like the chance to address your concerns directly. Please reach out to our on-site team or call us at (858) 330-1280 so we can help.
Storage unit was broken into and items were stolen.
Business reply on Google
Hi Austin Mcguire, we noticed your low rating and are sorry to hear that your experience wasn't ideal. We'd really appreciate more details so we can understand what went wrong and improve. If you're open to sharing more, please contact us at (858) 330-1280.
Storage unit burglarized due to inadequate security and gate access control
Business reply on Google
We take all feedback seriously and are sorry to hear that your experience with Prime Storage was disappointing. Providing clean, accessible, and reliable storage is our top priority, and we want to make sure we understand where we may have missed the mark. Please reach out to (858) 330-1280 so we can speak with you directly.
Theft occurred due to facility negligence and unauthorized charges were applied.
Business reply on Google
Hi Amelia Fitzpatrick, thank you for taking the time to share your feedback. We regret that your experience didn’t meet your expectations. We’d like to better understand what happened and work toward a resolution. Please feel free to reach out to us at (858) 330-1280.
Unsafe electrical conditions, access issues, and unexpected rent increases.
Business reply on Google
We’re sorry you had a poor experience at our San Diego facility. This is not what we want for our customers, and we’d like the chance to address your concerns directly. Please reach out to our on-site team or call us at (858) 330-1280 so we can help.
The company significantly increased the monthly rent shortly after move-in.
Business reply on Google
Hi Shaya Nirenberg, we noticed your low rating and are sorry to hear that your experience wasn't ideal. We'd really appreciate more details so we can understand what went wrong and improve. If you're open to sharing more, please contact us at (858) 330-1280.
customer charged an unexpected termination fee despite providing notice
Business reply on Google
Hi Fire Phoenix Free: We hate to hear that your experience didn’t go as expected. At Prime Storage, we’re committed to continuous improvement and would appreciate the opportunity to earn back your trust. Please get in touch with us at (858) 330-1280 — we’d like to make things right.
Storage unit was broken into and belongings were stolen.
Business reply on Google
We take all feedback seriously and are sorry to hear that your experience with Prime Storage was disappointing. Providing clean, accessible, and reliable storage is our top priority, and we want to make sure we understand where we may have missed the mark. Please reach out to (858) 330-1280 so we can speak with you directly.
Storage unit was breached and personal belongings were stolen
Business reply on Google
We are so happy to hear you had a positive experience with our team & are pleased with the condition of our facility. We take great pride in providing an excellent tenant experience. Thanks for taking the time to leave us this review!
Rodent infestation damaged stored items and facility had billing and service issues.
Business reply on Google
Hi Sydney Encinias: We hate to hear that your experience didn’t go as expected. At Prime Storage, we’re committed to continuous improvement and would appreciate the opportunity to earn back your trust. Please get in touch with us at (858) 330-1280 — we’d like to make things right.
incorrect billing status caused loss of access to storage unit
Business reply on Google
We take all feedback seriously and are sorry to hear that your experience with Prime Storage was disappointing. Providing clean, accessible, and reliable storage is our top priority, and we want to make sure we understand where we may have missed the mark. Please reach out to (858) 330-1280 so we can speak with you directly.
Gate code failed and customer support is unresponsive to refund requests.
Insurance coverage limits, billing errors, and poor communication from management.
unexpected rent increases and lack of transparency regarding move-in fees
Manager denied access and refused to provide a refund for storage.
Items stolen during inspection and insurance claim denied
Facility is infested with rat feces and has broken security doors.