Pristine Nail
💅 Beauty & Spa · Charlotte
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unexpected additional charges applied to the service bill.
Business reply on Google
Dear Fleurisma Gabrielle Dina, we appreciate you sharing your feedback and understand your concerns regarding our pricing structure. At our salon, we prioritize transparency to ensure all services and charges are clear. Please feel free to contact us directly so we can address your experience and assist you further.
The nail polish used was old and clumpy.
Business reply on Google
Dear Jeanette Lukoskie, we appreciate you taking the time to share your feedback and are sorry your recent visit did not meet expectations. Your experience is important to us, and we invite you to contact the salon directly so we can better understand and address your concerns. Thank you for your past support.
Gel polish chipped prematurely after the nail service.
Business reply on Google
Dear Shequanna Cousin, thank you for your kind words about our friendly team and convenient location. We’re committed to providing quality service and would appreciate the opportunity to address your concerns directly. Please feel free to contact us so we can ensure your next visit meets your expectations.
Manicure cuticles were untrimmed and nail tips were improperly painted.
Business reply on Google
Dear Catherine, We are glad to hear that you loved your pedicure, but we are truly sorry that your Gel-X manicure did not meet your expectations. We value your satisfaction and have reached out to you multiple times to address your concerns and make things right, but we have not heard back from you yet. Please contact our salon directly at your earliest convenience so we can assist you properly. We hope to have the opportunity to take care of this for you!
Technician refused to provide a fan and performed poor quality pedicure.
Business reply on Google
Dear Sasha Plummer, thank you for visiting and for your kind words about our team. We’re sorry your experience did not fully meet your expectations and would appreciate the opportunity to discuss this further to ensure your satisfaction. Please feel free to contact us directly at your convenience.
The nail technician failed to perform the requested services.
Business reply on Google
Hi Marci, thank you for your feedback. We always strive to provide the highest quality service and continuously look for ways to improve. According to our records, your visit was a month ago, and our reception team confirmed there were no issues or complaints raised before you left; in fact, a tip was generously left for the technician. We wish we had known about your concerns sooner. If you would like to share more details about your experience, please contact our management directly so we can address your concerns properly.
Poor quality nail extensions were uneven and lifted.
Business reply on Google
Dear Lei perry, thank you for sharing your experience and for appreciating our attentive service. We strive for transparency and quality in every visit and would welcome the opportunity to discuss your concerns directly to ensure your satisfaction. Please feel free to contact us at your convenience.
Poor service quality and long wait times for a pedicure.
Business reply on Google
Dear wanda grose, we’re sorry to hear your experience did not meet expectations and appreciate your feedback. We strive for attentive, professional service and would welcome the chance to discuss this further—please feel free to contact us directly. Your satisfaction is important to us.
Long wait time and poor quality acrylic nails that fell off.
Business reply on Google
Dear Sierra Lipphardt, we sincerely appreciate your feedback and regret your experience did not meet your expectations. At Pristine Nails, we strive for the highest standards and would value the opportunity to discuss this further to ensure your satisfaction. Please feel free to contact us directly at your convenience.
Nails were filed to uneven lengths and inconsistent sizes.
Business reply on Google
Dear Sarah Conover, we appreciate your previous visits and are sorry to hear that your most recent experience did not meet your expectations. We take great care to ensure quality and would welcome the opportunity to discuss your visit directly to better understand and address your concerns. Please feel free to contact us at your convenience.
Customer waited over an hour for a walk-in nail appointment.
Business reply on Google
Dear Dalexis Aldridge, we appreciate you sharing your experience and regret that your visit did not meet expectations. We strive to provide attentive service and would welcome the opportunity to discuss how we can improve for you directly. Please feel free to contact us at your convenience.
Nail technician displayed rude and unprofessional behavior toward the customer.
Business reply on Google
Hi Sharme, thank you for your continued support and detailed feedback. We’re sorry your recent visit did not meet your expectations, especially regarding customer service. Your comments are appreciated and will be discussed with our team to help improve future experiences.
Poor quality manicure and pedicure with no response to complaints
Business reply on Google
Dear Brittany, we are truly sorry that your visit fell short and that you were dissatisfied with the durability of your nails and our lack of email follow-up. We apologize for the chipping and peeling you experienced and for the frustration this caused. We are reviewing our quality control and communication procedures to ensure better service. Please reach out to us directly so we can address your concerns.
The business charges an illegal convenience fee for debit card transactions.
Business reply on Google
Thank you for your feedback, Natasha. We’re glad you enjoy our service and staff. Our card processing fee is clearly disclosed and helps cover bank charges, but we appreciate your input and will continue to review our policies.
Poor customer service, rushed application, and uneven nail quality.
Business reply on Google
Hi W.A., we’re very sorry to hear about your experience. Providing attentive service and clear communication is very important to us. We appreciate you bringing this to our attention and will address it with our team to improve.
Customer was overcharged for nail services compared to the posted menu.
Business reply on Google
Dear Carolynne Johnson, We are concerned to read your review, as we have thoroughly checked our records and do not have any record of a customer by your name or a service visit matching your description in our database. Additionally, your pricing breakdown does not align with our service menu; for instance, a fill with regular polish is $35 and with gel polish is $45, and we do not have a $15 fee for combined services as mentioned. We wonder if there might be a misunderstanding or if this review was intended for another salon? We would appreciate the chance to address any concerns you have directly, so please feel free to reach out to us for clarification.
Nail technicians were rude and rushed through the service.
Business failed to honor advertised discount and provided poor quality service.
Business reply on Google
Dear Behemoth Transportation Solution, Thank you for your feedback. We are truly sorry to hear about your recent experience and that we did not meet your expectations. Your comments are taken seriously, and we will review this matter with our team to prevent situations like this in the future. We would appreciate the opportunity to make this right. Please contact us directly so we can review your visit and work toward a proper resolution.
Poor quality nail service and unprofessional staff behavior.
Business reply on Google
Hi Kennedy, Thank you for your feedback. We’re sorry to hear that you were unhappy with your experience. At Pristine Nails, we strive to provide quality service, clear communication, and fair pricing based on the service requested. Your concerns are important to us, and we will review them with our team. Please feel free to contact us directly so we can address this matter properly.
poor service quality and unexpected price increases at checkout