Pronto Rides
✈️ Airlines · Austin
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Company provided a different vehicle than reserved without a price adjustment.
Driver used unsafe practices and vehicle did not match reservation details.
Business reply on Google
We take all feedback seriously, but this review does not reflect what actually happened. The driver we sent was exactly the one we confirmed with you over the phone, and the only discrepancy was a minor mistype in the first letter of the license plate. Despite verifying everything with you in real time, you still chose to proceed with the ride. Additionally, our driver has a strong track record of safe driving. Your claims about unsafe driving are inconsistent with our standards and other customer experiences. We also offered you a courtesy discount, but it became clear that you were trying to avoid any payment at all by making false accusations. We strive to provide excellent service, and while we respect customer opinions, we will also stand by our drivers and company when false claims are made.
The company charged a higher fare than the verbally quoted price.
Business reply on Google
We quoted you a price over the phone when you called us. We then sent you a payment link with all details of the ride including pricing. You then not only paid for the trip yourself on the payment link but also added a tip yourself before the trip. So we are really not understanding what you are talking about.
Driver refused toll route and failed to provide promised follow-up.
Business reply on Google
Hello Andy, please give us a call and we will see what we can do to correct the problem.
Company failed to pay driver for completed trips and stopped responding
The pre-booked ride failed to arrive for an airport pickup.
Driver caused property damage and company failed to resolve the issue.
Driver failed to arrive for scheduled airport transport
Company failed to provide promised transportation for a disabled passenger.
staff failed to return calls and hung up on the customer
company failed to process a requested refund after one month
Unsafe car seats and aggressive driver behavior regarding child safety.
Manager increased the agreed price eight hours before the scheduled trip.
Business reply on Google
Thank you for your review. We’ll look into it.
Excessive charges, long wait times, and poor vehicle condition.
Business reply on Google
Just to let you know that the pickup address you provided on the booking was wrong. Also, the charges was justified as the actual pickup was further to your destination.
Driver overcharged passenger and took an unnecessarily long route.
Business reply on Google
First of all, when you called to complain, they noted the complain and passed it on to me for further investigation. And you are correct, customer is ALWAYS right! When a passenger get's in the vehicle and tells our driver to go to a different address, we are obliged to follow instructions, unless we are told otherwise. As for a receipt, can always be provided upon request.
The scheduled airport pickup driver failed to arrive.
Business reply on Google
Julie, we really apologize for the inconvenience caused. Please let us know if there is any way we can make up for it.
The taxi company cancelled the ride shortly before the scheduled time.
The driver arrived late due to a dispatch error.
The driver failed to arrive and the company provided no updates.
Taxi failed to arrive and dispatch provided poor service