Prosperity Bank
💳 Finance & Insurance · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Bank charges fees for currency exchange and management is unavailable.
Business reply on Google
Hi Rocky, we value your input and are committed to improving, so please feel free to reach out if there's anything specific you'd like us to address.
Bank refused check deposit and provided incorrect deposit slip instructions.
Business reply on Google
Hi Lemmon, thank you for taking the time to share your feedback. We're sorry to hear about your experience. Please reach out to our customer service team so we can look into this issue and assist you further.
Excessive check cashing fees and long wait times
Business reply on Google
Hi Bertha, thank you for sharing your experience with us. We apologize for the inconvenience you faced. Your feedback is important, and we will use it to improve our services.
Bank repeatedly issues escrow checks in incorrect name after divorce
Customer lost eighty-three thousand dollars due to bank fraud
Rude staff and excessive fees for cashing checks
Business reply on Google
Hi Letty, thank you for sharing your feedback with us. We apologize for the negative experience you had and for any inconvenience caused by our check cashing policy. Your comments are important to us, and we will address these concerns to improve our service.
Bank staff repeatedly refused to cash a valid business check
Business reply on Google
Hi Joel, thank you for sharing your experience with us. We're truly sorry to hear about the difficulties you faced while trying to cash your check and the inconvenience it caused. We value your feedback and will use it to improve our services. If there's anything further you'd like to discuss, please feel free to reach out to us directly.
Account closed without notice and poor customer service accessibility
Business reply on Google
Hi Megan, thank you for sharing your experience with us. We apologize for the inconvenience you faced with your joint account and the delays in customer service. Your feedback is important, and we will work to improve our services to better meet your expectations. If you have any further concerns, please feel free to call our Customer Service Center at 1-800-531-1401.
The branch manager provided unhelpful and unprofessional service.
Business reply on Google
We're sorry to hear about your experience, Chelsea. We strive to provide excellent service and will address this issue internally. Thank you for bringing this to our attention.
Inability to access online banking caused significant financial loss.
Business reply on Google
Hi Jonathan. We apologize for the inconvenience you experienced. We strive to provide efficient and knowledgeable service to all our customers and we're sorry to hear we fell short in your case. Your feedback is valuable to us, and we will work to improve our processes.
Poor customer service experience via telephone
excessive hold times and lack of call back option
Business reply on Google
Hi Joanna, Thank you for sharing your feedback and we apologize for your negative experience. We did experience longer hold times during the conversion and have since then added resources and additional staff to accommodate our new LegacyTexas customers. We hope you give us another chance to provide you with exceptional customer service.
excessive wait time at the drive through window
New bank tellers lack professional competence and knowledge.
Night deposit slot is dirty and neglected.
Poor customer service from staff members other than Martha.
The bank lobby closed earlier than the posted hours.
Bank staff and management provide poor service and lack accountability.
Bank branch refused to process a check deposit for a customer.
Staff failed to assist customer at the drive-thru window.