Publix Super Market at eTown Exchange
🛒 Retail & Products · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Store sold spoiled meat and refused a refund without the product.
The customer service manager was rude and impolite.
Staff member exhibited discriminatory behavior toward customers based on race.
Unclean deli with unstocked items, cold food, and rude staff.
Manager harassed customer regarding their service animal in a discriminatory manner
Sub shop service is slow and sandwich quality is poor.
Deli meat served with plastic casing still attached
Staff member provided poor service and prepared food incorrectly.
Meat sold is expired, slimy, and has a foul odor.
Staff members are rude and ignore customers while talking to each other.
Produce at this location is frequently overripe and poor quality.
Groceries are frequently expired, moldy, or spoil prematurely.
Business reply on Google
Hi Hana. Can you please reach out to our Customer Care line at 1-800-242-1227, or private message us on Facebook here: http://spr.ly/6262S58oa, we will be happy to help get this concern addressed with the Store Manager. ~Rebecca
Management failed to provide assistance or follow up regarding a towed vehicle.
Business reply on Google
Hi Izzy, can you please reach out to our Customer Care line at 1-800-242-1227, or private message us on Facebook here: http://spr.ly/6261l52UF, we will be happy to help get this concern addressed with the Store Manager.
long wait time at the deli counter with no staff present
Business reply on Google
Hi Nate, can you please reach out to our Customer Care line at 1-800-242-1227, or private message us on Facebook here: http://spr.ly/6261cOEDl, we will be happy to help get this concern addressed with the Store Manager.
Unpleasant staff interactions and high prices at the store.
Business reply on Google
Hi Ryan, can you please reach out to our Customer Care line at 1-800-242-1227, or private message us on Facebook here: http://spr.ly/6268cO8fO, we will be happy to help get this concern addressed with the Store Manager.
Cashier displayed rude behavior and mishandled customer groceries during checkout.
Business reply on Google
Hi there, can you please reach out to our Customer Care line: 1-800-242-1227, or private message us on Facebook here: http://spr.ly/6267gelBZ, and we will be happy to help get this concern addressed and corrected.
The rotisserie chicken purchased was raw in the middle.
Business reply on Google
Hi there, can you please reach out to our Customer Care line: 1-800-242-1227, or private message us on Facebook here: http://spr.ly/6267ebkYX, and we will be happy to help get this concern addressed and corrected.
Staff member was rude and intentionally ruined the customer's sandwich.
Business reply on Google
Hi there, can you please reach out to our Customer Care line: 1-800-242-1227, or private message us on Facebook here: http://spr.ly/6266n4Eig, and we will be happy to help get this concern addressed and corrected. - Logan
Custom meat cutting fees are significantly higher than other locations.
The deli is unsanitary, understaffed, and the employees are rude.
Business reply on Google
Can you please reach out to our Customer Care line: 1-800-242-1227, or private message us on Facebook here: http://spr.ly/6269PurLf, and we will be happy to help get this concern addressed and corrected. - Logan