Pure Moving Company Seattle Movers Local & Long Distance
🔧 Home Services · Seattle
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
AI-classified. Tap a category to filter the experiences below.
Experiences
Poor communication, unprofessional staff, and significant delays during a cross-country…
Aggressive sales tactics and inaccurate moving cost estimates provided.
The moving company failed to attend the scheduled estimate appointment.
Business reply on Google
Hey Jason, This is super concerning to me as I cannot remember the last time we had a no call no show. Could you give me a ring when you have a moment? You should've never had to go through that. Thank you so much , Alexander General Manager Pure Moving Company (323) 628-7028
movers were rude and unprofessional during the moving process
Business reply on Google
Thank you so much for the feedback here. I’m glad to hear the packing and efficiency of the move itself met your expectations, but I’m very sorry to hear that the overall experience felt uncomfortable and stressful. Moving is already a big transition, and our goal is always to make the process easier not harder. It also looks like my original response may have been removed, so I wanted to follow up again here. I’d really like the opportunity to speak with you directly and help however I can. Please feel free to give me a ring when you have a moment. Thank you so much Alexander General Manager Pure Moving Company (323) 628-7028
movers packed restricted items and damaged a turntable during the move
movers worked slowly resulting in excessive labor costs
Inefficient moving crew caused delays and excessive billing hours.
Business reply on Google
Hey Omid , Thank you for sharing your feedback. I’m glad to hear communication before the move was positive and that the partial refund was appreciated. At the same time, I’m sorry the move itself felt inefficient and took longer than expected. I completely understand how frustrating that must have been, especially when you felt the need to step in and help to keep things moving. It also looks like my original response to your review may have been removed, so I wanted to follow up again here. I truly appreciate your business and are always here to help if you need anything in the future. Alexander General Manager Pure Moving Company (323) 628-7028
Movers damaged furniture and failed to secure the customer's pet.
Business reply on Google
Wow thanks for sharing this. I want to be clear that it is completely against company policy to ever ask for reviews. I would really appreciate it if you could give me a call so I can address the team that is responsible for this. Similarly I would love to help out any way I can to get that TV stand properly working. Thanks again for sharing, hope to hear from you soon. Best , Alexander General Manager Pure Moving Company (323) 628-7028
Moving truck blocked crosswalk and staff refused to communicate
Business reply on Google
Hey David , Thanks for bringing this to our attention. We’re sorry to hear about the frustration this situation caused. We understand how important it is to keep streets and crosswalks clear and safe for everyone in the neighborhood. Parking during moves can sometimes be challenging, but our crews are expected to follow local rules and be respectful when concerns are raised. We appreciate you sharing this feedback so it can be addressed with the team. We also appreciate you taking the time to speak with our office and share your experience. Thank you for your feedback and for bringing this to our attention. If you’d ever like to discuss this further, please feel free to reach out. We’re always here to help. Alexander General Manager Pure Moving Company (323) 628-7028
Movers damaged furniture and failed to return a key fob.
Business reply on Google
Thank you for your feedback, R. And I'm really for the chipped bookshelf and the issue with your key fob. I assure you we take this seriously and want to resolve this promptly. Can you give me a call when you have the chance? Thank you. Jane Customer Success Manager Pure Moving Company (323) 274 2199
Delayed delivery, missing furniture parts, and attempted unauthorized shuttle fees.
Movers were unprofessional, caused building issues, and lost a personal item.
Movers pressured customer for review and final price exceeded initial quote.
The moving company failed to deliver one of the customer's boxes.
Movers were inefficient, damaged items, and charged excessive traffic fees.
Business reply on Google
Hey Yuan , Wow so sorry to see you did not have a great experience with us. I gave you a call a few weeks ago , so if you could , give me a ring back I will make sure to make this up to you! Thank you again, looking forward to speaking with you. Alexander General Manager Pure Moving & Storage Inc. (323) 628-7028
movers damaged items and packed fragile goods carelessly
movers pressured customer to post a positive review
Business reply on Google
Hey Emily, Thanks for the info here , we are never pressure anyone to write a good review so I am very surprised to hear this. Could you give me a call? I would love to address this with you and the team responsible. Thank you so much Alexander General Manager Pure Moving & Storage Inc. (323) 628-7028
Overcharging and loss of customer property during moving services.
Business reply on Google
Hi Yanan, sorry we did not meet your expectations. We take all customer feedback seriously and we will be looking into this matter. Thank you for sharing this with us.
The company failed to provide advertised packing and unpacking services.
Business reply on Google
Hi Jeff, we really appreciate you calling about our packing service and regret being unable to help you out with your Uhaul move. Our insurance coverage doesn't allow us to pack items unless we are actually moving them ourselves, but I'd love to do something special for you to make up for the time you spent calling us. Please feel free to reach out to me directly at your convenience! Frank Eady 310-598-3553 General Manager Pure Moving
Final moving costs were double the initial phone estimate
Business reply on Google
Hi Anne! I'm really sorry your move took longer than expected and I'll be more than happy to provide an appropriate resolution at your convenience. Please feel free to call me back when you can. Frank