Pure Polish Nail & Spa
💅 Beauty & Spa · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The customer experienced a longer wait time than promised.
Business reply on Google
Thank you for your advice. We are truly sorry for the situation. Our goal is always to provide excellent service and ensure our customers are completely satisfied. Would you kindly call mameger so I can better understand the situation and address it personally? I would really appreciate the opportunity to make things right and take your advice into consideration. I am John as of manager of the spa, and your feedback is very important to me. Thank you again for bringing this to our attention.
Staff ignored request for specific manicure type
Manicurist exhibited rude behavior and failed to provide expected service.
Staff were rude and caused physical pain during nail services.
Gel manicure chipped quickly and damaged the customer's natural nail beds.
Appointment booking was not recorded and staff ignored the customer
Gel manicure polish application quality is poor and cuticle was nicked.
Business reply on Google
Hello Azaneth, we Apologize that this happened on your last visit. I have spoken to my staff regarding this matter and do hope you can give us another chance. We value your patronage and hope that we can make your experience a better one on your next visit. Please remind Manager John about it we will take care of your this experience. Polish Spa John
Manicure quality was poor with nails chipping within four days.
Business reply on Google
Hello Jamie, we Apologize that this happened on your last visit. I have spoken to my staff regarding this matter and do hope you can give us another chance. We value your patronage and hope that we can make your experience a better one on your next visit.
Sloppy manicure with poor technique and unprofessional staff behavior.
Business reply on Google
Hello Shani, I apologize that this happened during your last visit. I have spoken to Jin and she has been retrained. We deeply value your patronage. Please allow us the opportunity to rectify this on your next visit at your convenience. We recommend using our Square appointment and booking in advance with a technician of your choosing. Thank you very much.
Poor quality manicure and unprofessional behavior by the nail technician.
Business reply on Google
Hello Ali, we apologize that this happened on your last visit. I have spoken to my staff regarding this matter and do hope you can give us another chance. We value your patronage and hope that we can make your experience a better one on your next visit.
Overcharged for services and sustained a bleeding toe injury.
Business reply on Google
Hello Larry, I apologize that this happened during your last visit. We value your patronage and we do hope that you can give us the opportunity to make your next visit better. Please feel to use our Square appointment booking at your convenience. We value customer satisfaction at our store and we do hope to see you again.
inaccurate wait time estimation for a pedicure service
Business reply on Google
Hello Ali, we're very sorry to hear about your unsatisfactory visit to our location. Your feedback is invaluable to us, as it helps us to improve our services in the future. Please feel free to book your next appointment using our Square appointment schedule. We value your patronage and hope to have the opportunity to improve your next visit.
Technician over-filed nails causing physical damage and pain
The price for a regular pedicure is considered excessively high.
Poor nail quality, rude staff, and unprofessional billing practices.
Business reply on Google
Hello Mariah! I am happy to announce that we are under new management and ownership! We extend a warm invitation to you to come experience our renewed ambiance and services at our new store!
Unsanitary equipment practices and poor quality pedicure service.
Business reply on Google
Hello Chelsea! I am happy to announce that we are under new management and ownership! We extend a warm invitation to you to come experience our renewed ambiance and services at our new store!
Inconsistent nail color application and poor cuticle maintenance.
Business reply on Google
Hello Danielle! I am happy to announce that we are under new management and ownership! We extend a warm invitation to you to come experience our renewed ambiance and services at our new store!