PureGym 116th St.
🏋️ Fitness & Gyms · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
The gym has poor air conditioning and an unpleasant odor.
The gym lacks adequate air conditioning and ventilation in workout areas.
The gym facility is dirty and the music volume is excessive.
The gym entrance process is difficult and confusing for members.
Poor equipment maintenance and inefficient automated entry system at the gym.
Business reply on Google
Hi Peter, Thank you for sharing your feedback. I'm sorry to hear about the inconvenience with the revolving door and the music at our gym. We understand how important a smooth entry and enjoyable atmosphere are for your workout experience. Your comments are valuable, and we'll look into these issues to improve our services. We appreciate your patience and hope to provide a better experience on your next visit. Best, The PureGym Team
Unauthorized membership renewal and forced cancellation fee
New security pods replaced doors and staff culture has declined.
Gym entry and exit door design causes congestion and safety concerns.
The gym entrance system is inefficient and the app scanner malfunctions.
Business reply on Google
Hi Mahfuz, Thank you for sharing your thoughts with us. We appreciate your loyalty to our location and your patience during the transition from Blink to PureGym. We're sorry to hear about the issues with the entrance and the app scanner. Your feedback is invaluable, and we're actively working on improvements to enhance your experience. We hope to resolve these concerns soon. Best regards, The PureGym Team
Staff refused to provide a gym tour to a potential member.
Business reply on Google
Hi Nae, Thank you for sharing your experience with us. I'm sorry to hear about the inconvenience you faced at our gym. We strive to provide excellent service, and it's clear we missed the mark during your visit. Your feedback is important, and we'll address this with our team to ensure it doesn't happen again. If you have any further concerns, please feel free to reach out. Best regards, Blink Fitness Team
Staff repeatedly turned off lights early despite safety concerns for disabled member.
Business reply on Google
Hi Chavita, Thank you for sharing your experience with us. I'm truly sorry to hear about the difficulties you faced at our gym. Your safety and comfort are very important, and it's concerning to learn about the issues with the lighting and equipment. We appreciate your feedback and will address these matters with our team to ensure they are resolved. Thank you for bringing this to our attention, and I apologize for any distress this has caused you. Best regards, Blink Fitness Team
Overcrowded gym with poor staff enforcement of membership and guest policies.
Customer charged duplicate annual maintenance fees despite prior assurances.
Business reply on Google
Hi Simone, Thank you for sharing your experience with us. I'm sorry to hear about the confusion and frustration you faced at our 116th Street location. We strive to provide clear and accurate information, and it's disappointing to learn that this wasn't the case for you. Your feedback is invaluable, and we'll be addressing this issue with our team to prevent it from happening again. If you have any further concerns, please feel free to reach out to us at [email protected]. Best regards, Blink Fitness Team
insufficient number of leg extension machines causing long wait times
Business reply on Google
Hi David, Thank you for taking the time to share your feedback. We appreciate your insights regarding the leg extension machine at our location. We understand how important it is to have sufficient equipment available and will certainly take your comments into consideration. Your experience matters to us, and we aim to provide a better balance of equipment usage in the future. Best regards, Blink Fitness
The gym air conditioning is broken causing dangerously high temperatures.
Business reply on Google
Hi H K, Thank you for taking the time to share your feedback about our gym. We sincerely apologize for the inconvenience you've experienced with the air conditioning. Your comfort and safety are very important to us, and we understand how frustrating it can be to work out in such conditions. We are actively looking into this issue to ensure it gets resolved as quickly as possible. Thank you for bringing this to our attention, and we appreciate your patience as we work to improve your experience. Best regards, The Blink Fitness Team
Equipment hoarding and inappropriate behavior by other gym members.
Business reply on Google
Hi TJ, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and appreciate you bringing these concerns to our attention. We strive to create a welcoming and respectful environment for all our members, and your comments will help us improve. If you have any further details or suggestions, please feel free to reach out to us directly. Thank you again for your input. Best regards, The Blink Fitness Team
Unprofessional staff and poor facility cleanliness standards
Business reply on Google
Hi Ashley E, thank you for taking the time to leave a review for Blink 116th! We appreciate your feedback and will take it into consideration as we continue to improve!
Broken equipment, poor management, and hazardous floor conditions at the gym.
Business reply on Google
Hi Mary S, thank you for taking the time to leave a review for Blink 116th! We appreciate your feedback and will take it into consideration as we continue to improve!
Poor gym hygiene, broken equipment, and unengaged staff.
Business reply on Google
Hi, thank you for taking the time to write a review for Blink 116th. We apologize that this was your experience with Blink. We always want to create a welcoming, positive environment for our members to workout in. We will look into this issue so that we can give you a truer Blink experience in the future.
gym failed to provide cleaning supplies for equipment sanitation
Business reply on Google
Hi Brittany, thank you taking the time to leave a review for Blink West 116th Street! We appreciate your feedback and will look into it ASAP!