PureGym 125th St.
🏋️ Fitness & Gyms · New York
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Missing safety clips on squat racks and benches
Business reply on Google
Thank you for your feedback, we do have clips available in the office during staffed hours. Please feel free to ask staff for clips when needed. Hope to see you in the gym soon.
Gym equipment remains broken and the facility is unclean.
Business reply on Google
We are sorry to hear your experience wasn't a great one. We appreciate your review and will be looking to help make your next visit a pleasant one. We have someone fixing the machines out of order in today and hope to see you in the gym soon.
Poor equipment maintenance and safety concerns regarding the building environment.
Business reply on Google
Thank you for raising these concerns to us about the entrance and facility as a whole. Moving forward we will have gym staff on the gym floor to clean and rerack weights and equipment. We also will try to find a solution to end the occupancy of the entrance to nonmembers so that our members can feel safe when entering and leaving the gym. We appreciate your concerns and look forward to seeing you in the gym.
unauthorized access by non-members compromises gym security and safety
Homeless individuals in lobby and poor facility hygiene
The gym facility lacks proper renovations and maintenance standards.
The gym lobby has an unpleasant odor.
The gym facilities were extremely unsanitary and poorly maintained.
Unsafe entrance conditions and poor facility maintenance and cleanliness.
The gym and locker rooms are in a filthy condition.
Gym members lack etiquette and staff do not address the behavior.
Theft occurred in locker room due to lack of gym security
Gym changed contract terms and refuses to allow penalty-free cancellation.
Business reply on Google
Hi Isadora, Thank you for sharing your feedback. I'm sorry to hear about your experience with the changes at Blink Fitness. We understand how frustrating it can be when expectations aren't met, especially regarding guest visits and equipment availability. Your concerns about the response time and cancellation policy are important to us, and we are committed to improving our service. We appreciate your patience and hope to address these issues promptly.
Over half of the gym equipment is currently out of order.
Business reply on Google
Hi Michael, Thank you for taking the time to share your thoughts and for being a valued member of Blink Fitness. I'm glad to hear that you've had positive interactions with our staff, as they strive to create a welcoming environment for everyone. I sincerely apologize for the inconvenience you've experienced with the equipment, particularly the rower. Your feedback is crucial, and I assure you that we are committed to addressing these issues promptly. We understand the importance of having all equipment in working order and are actively working to resolve this. Thank you for your patience and understanding. We appreciate your input and are dedicated to improving your experience with us.
broken equipment, overcrowding, and unsanitary conditions in the gym lobby
Business reply on Google
Hi Aundaray, Thank you for sharing your experience with us. I'm sorry to hear about the issues you've encountered at our gym. We understand how frustrating it can be to deal with broken equipment and a crowded environment. Please know that we're actively working on addressing these concerns, including the maintenance of our recumbent bikes. Regarding the situation in the lobby, we are committed to ensuring a safe and comfortable environment for all our members. Your feedback is invaluable, and we appreciate your patience as we work to improve your experience at Blink Fitness. Best, The Blink Fitness Team
Staff failed to address harassment and provide a safe environment.
Broken gym equipment and poor facility hygiene conditions.
Business reply on Google
Hi Natalie, Thank you for sharing your experience with us. We sincerely apologize for the issues you've encountered at our location. Your feedback is important, and we're committed to addressing these concerns. We are actively working on improving the facility and ensuring a better environment for all our members. Please know that we value your membership and are striving to make necessary changes. Thank you for your patience and understanding. Best regards, Blink Fitness Team
Broken equipment, poor cleanliness, and unauthorized individuals in the gym.
Business reply on Google
Hi Lisbeth, Thank you for taking the time to share your mom's concerns with us. We truly value her membership and are committed to providing a safe and clean environment for all our members. We're sorry to hear about the issues with the machines and the cleanliness of the facility. Please rest assured that we are actively working on addressing these matters. Additionally, we are looking into the situation regarding non-members in the lobby to ensure a comfortable experience for everyone. We appreciate your feedback and are dedicated to making improvements. Thank you again for reaching out. Best regards, The Blink Fitness Team
Broken equipment and unhelpful staff regarding gym etiquette and machine usage.
Business reply on Google
Hi Ryan, Thank you for sharing your experience with us at our 125th Street location. I'm truly sorry to hear about the issues you've encountered, from equipment maintenance to staff responsiveness. We strive to provide a welcoming and well-maintained environment for all our members, and it's clear we fell short during your visit. Your feedback is invaluable, and I assure you that we are addressing these concerns to improve our service. We are committed to ensuring that our equipment is in top condition and that our staff is attentive and helpful. Your suggestion about posting gym etiquette guidelines is also appreciated and will be considered. Thank you for your patience and for being a dedicated member. We hope to provide you with a better experience in the future. Best regards, Blink Fitness Team
The gym showers and toilets are consistently dirty and poorly maintained.
Business reply on Google
Hi Cesar, thank you for sharing your feedback about the 125th location. I'm sorry to hear about your experience with the showers and toilets. We strive to maintain a clean and welcoming environment, and it's clear we fell short during your visits. Your comments are important, and I'll ensure they are shared with the management team to address these issues promptly. Thank you for being a member for over three years, and we hope to improve your experience moving forward.