Purple Garlic Italian Cafe

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I’m sorry CC. Same great food we’ve always served. Your feedback helps we will definitely look into it. Have a great 4th

Business reply on Google

We are sorry. We will look at that a find out why we have that discrepancy. Thank you for letting us know. .

Business reply on Google

Thank you Armondo for letting us know about your experience yesterday? We do take pride tin the fact that we that we make almost everything from scratch, including the bread and garlic butter, and have since we opened in 1993. We are excited that you enjoyed the service and atmosphere, but are very sorry that you did not enjoy the food. Both Dani and Kat are normally very accommodating and would have been more than happy to have taken care of you while you were here. If you decided to give us another try, please let one of them know what happened on your visit so that we can make sure you enjoy every part of your experience. Thank you again Mark

Business reply on Google

So very sorry to hear this Josue. Normally we do a great job and have very few issues that we don't catch during service. Please let us know if you decide to try us again so that we can make sure everything is perfect. Dani or Kat would love the opportunity to say "hi" and follow-up with you. Thanks Mark

Business reply on Google

Afternoon Sir, I am truly sorry that your most recent visit to the Garlic on San Pedro was nothing short of a disaster. For every single aspect of your experience, from the food to the service to be so poorly executed on a Saturday night is sad and unacceptable. Our number one goal is always to exceed our guests expectation every moment of every shift. When we receive a review such as yours and fail to do that, we take it very seriously. We also appreciate you letting us know so that we can correct those things in our control. While we dig a little deeper, to follow-up with those responsible, I'd like to invite you and another back to the Garlic, if your so inclined, to try us again. Please contact Dani or Kat to set-up a date and time you'd like to come in so that we can make sure you have a much better time. We also have a location on Blanco Road if you prefer. Again, I am very sorry and our hope is to see you again! Thanks Mark

Business reply on Google

Morning Barry. Let me start by apologizing for your recent experience at the San Pedro location. We all know that holidays can be challenging as business almost doubles overnight. Although we do everything we can to prepare for the increase in business we can get overwhelmed at times. Obviously, Saturday was one of those times. If you are so inclined, we would love to show you a true Garlic experience and invite you back to the San Pedro location. We reopen Tuesday at 11 and would love the opportunity to follow-up with you and your family. Again, I apologize for your experience and hope to see you again. Enjoy a wonderful Mother's Day. Mark

Business reply on Google

Morning Cristina, I'd like to apologize and let you know how sorry I am that your first and only visit to the Garlic was such a disaster. We pride ourselves on having great service and fresh flavorful food in a relaxing environment. Most of the time I believe we exceed the expectation, unfortunately, this particular time we feel horribly short. I understand if you decide that once was enough, but if, and I hope you do, decide to try us again, we also have a location close to Bitters/Blanco. The Manager there is Kristina, or at Hollywood Park Dani, please let us know your coming and we will follow your experience to make sure everything goes great! Thank you for letting us know what happened and hopefully we may see you again. Mark

Business reply on Google

Thank you so very much for your feedback concerning your visit to the Cafe on San Pedro. First, may I say how sorry I am for how you were treated or not treated on your visit. I would like to say that we normally to a great job not only saying "hi" to everyone walking in the door but treating them like family while they are here. Obviously, that is not the case. I have talked to the entire team along with the staff concerning your feedback and can let you know the this will not be happening again. To come in and be so turned off that you don't even get a chance to try the food is a crime. My name is Mark, and if you decide to try us again please call and let me know that you are coming. I'd like to show you what so many people have seen in the past that we really can do a great job. Thank you again

Business reply on Google

Thanks Jonathan for the feedback and I am truly sorry to have inconvenienced you and your family. It is always more difficult when you have small children in your party and we drop the ball on taking care of them. Although we are a small restaurant and at times it can be difficult to put down larger parties as well as trying to nail wait times, it is no excuse for not maintaining better communication with our guests. Thanks to your feedback, we have had an opportunity to discuss the issue with your party and we feel going forward we will do a much better job. Again, I am very sorry and hope that at some point you are able to return and enjoy the Cafe. Happy New Year

Business reply on Google

Morning James, I am so sorry to hear that you all left with a bad taste in your mouth about the Garlic. Before you all, I could not tell you the last time we had an issue with the food not being very good. We appreciate you letting us know. If you do ever have an issue with the food anywhere, it is always good to let us know at the moment so that we are able to try to correct the problem immediately. Again, thank you for letting us know about your experience, and we are sorry for any inconvenience.

Business reply on Google

I am so very sorry for the extremely poor experience you had on your most recent visit to the Garlic, Chaitanya.l Normally we do a great job with both service and food at both our San Pedro and Blanco locations. We appreciate you letting us know and will do all those things needed to correct the situation. If, you decide you would like to stop in and give us another shot, please let me know when you arrive so that we by you lunch and make sure that your visit exceeds your expectation! My name is Mark, I am the owner and hope you give us another shot. Thanks

Business reply on Google

Thanks Jason for relaying that information and I'm sorry we did such a poor job acknowledging you. We have spoken with the staff along with the Manager and feel that this will not be an issue moving forward. Thank you again for letting us know, and hope to see you when you have a chance to get back our way. Mark