Push Fitness Club of College Point
🏋️ Fitness & Gyms · College Point
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Customer reports harassment and intimidation by gym staff members.
Business reply on Google
Dear Alexis, We appreciate your years of being a loyal member, however, as Darrien saw you coming in wearing crocs, we were kindly requesting you to adhere to proper workout shoes, this is for your safety and the safety of the rest of our members. You refused to follow guidelines, became aggressive and utilized profanity and insults towards our staff, we kindly asked you to exit. The safety and wellbeing of our members is very important to us, we hope you understand that adhering to our protocols is for the better good of our community.
Customer felt unsafe after staff dismissed a physical threat from another member.
Business reply on Google
Appreciate the kind words Kym! We’ll make sure Jessica, Lou, and the team see your shout-out, they’ll be thrilled!
Gym equipment is worn out and the facility is poorly maintained.
Business reply on Google
Thank you for your honesty and your years with us. We're sorry we let you down, the class variety, cleanliness, and equipment issues you raised are real, and we're taking the safety concerns seriously with management.
Manager misled customer regarding contract length and membership terms.
Business reply on Google
Hi Kaslana, your feedback is important to us, and we strive to provide the best customer service. Could you please let us know the name of the employee you’re referring to? We will address it internally in order to resolve this matter. We thank you again for choosing us.
Gym denied entry due to lack of proper athletic footwear
Business reply on Google
Sorry for the inconvenience and thank you for the feedback Genesis. Our sneaker policy exists for safety and equipment protection, but we agree it should have been clearly mentioned during your call. We’re addressing this with our team to prevent it from happening again. We appreciate you bringing this to our attention.
Staff member was rude and humiliated customer in front of others.
Business reply on Google
Pio, we truly value your membership and are sorry this situation made you feel uncomfortable. We take concerns about staff behavior seriously and will address this internally. Please reach out so we can help make this right.
Staff shows favoritism and enforces inconsistent rules for gym members.
Business reply on Google
Pyro, we appreciate you sharing your thoughts. Our goal is always to maintain a fair and comfortable environment for everyone. This will be reviewed with our team, and we welcome you to contact us so we can better understand what happened.
Unexpected cancellation fee charged without prior disclosure
Business reply on Google
Hi Abdessamad. We apologize for the inconvenience. To cancel, please visit our website https://www.pushfitnessclub.com. At the bottom of the page, you will find the option, and by clicking ‘Here’ you will be required to complete a form in order to formalize your cancellation.
Unauthorized charges and inconsistent enforcement of gym dress code policies.
Business reply on Google
Hi Chase], Thanks for your feedback and for the kind words about Rosa. We’re sorry to hear about the frustration with your membership and understand how that could be upsetting. Regarding the dress code, it’s in place for safety and hygiene, but we appreciate your input and will share it with the team.
Staff member was rude and dismissive during a membership inquiry.
Business reply on Google
Hi! Thank you for sharing your feedback. We’re really sorry to hear about your experience, as we strive to provide excellent customer service. Could you please let us know the name of the employee you interacted with so we can address this internally and ensure it doesn’t happen again? We appreciate your input and hope to resolve this matter. For more information about our membership, please call us at 718-746-3100 or reach out directly through our chat bot here https://www.pushfitnessclub.com/collegepoint .
Owner restricted member from changing television channels during workouts
Business reply on Google
Hi Ive, We confirmed with management and Tony was not the person you were talking to, the situation has been addressed to the employee you're referring to. For the wellbeing and respect of our members, we kindly ask everyone to adhere to our protocols. We thank you for being a loyal member to the Push family and we look forward to your continued support.
The gym makes it difficult to cancel and charges unauthorized fees.
Business reply on Google
Hi, Nelson. Our cancellation policy is presented to all our members at the time of signing up. At Push Fitness Club, we strive to provide very transparent and clear guidelines and that is why we have remained a top choice gym in NYC. Please call our billing department at 1-888-827-9262 for further clarification.
Staff member was rude and disrespectful during membership inquiry
Business reply on Google
We apologize for the disrespectful encounter you experienced with one of our staff members during your visit. We take your feedback seriously and will address the matter promptly to ensure a more positive and welcoming experience for all our guests.
difficulty canceling membership and unauthorized recurring charges
Business reply on Google
Hi. Our cancellation policy is presented to all our members at the time of signing up. At Push Fitness Club, we strive to provide very transparent and clear guidelines and that is why we have remained a top choice gym in NYC. Please call our billing department at 1-888-827-9262 for further clarification.
Front desk staff was rude and unprofessional during a gym tour.
Business reply on Google
Hi Qing, your feedback is important to us and we strive to provide the best customer service. Could you please let us know the name of the employee you’re referring to? We will address it internally in order to resolve this matter. We thank you again for choosing us.
insufficient gym equipment and poor restroom maintenance
Gym uses fraudulent billing practices and prevents membership cancellation.
unauthorized contract renewal and predatory billing practices
Business reply on Google
Hi Bia, we are very sorry to hear about your experience. Our cancellation policy is presented to all our members at the time of signing up. At Push Fitness Club, we strive to provide very transparent and clear guidelines and that is why we have remained a top choice gym in NYC. Please call our billing department at 1-888-827-9262 for questions and concerns.
Staff at the College Point location are rude and unwelcoming.
Business reply on Google
Hi Nick, we appreciate your review. At Push Fitness Club, we strive for nothing less than excellent customer service throughout all locations. We appreciate you being a loyal member of the Push Fitness New Hyde Park location and will be address your concerns to our staff.
The business refuses to disclose pricing information over the phone.
Business reply on Google
Hi Danny, at Push Fitness Club, we strive to provide very transparent and clear guidelines and that is why we have remained a top choice gym in NYC. Thank you!