Q Nails Of Hilliard
💅 Beauty & Spa · Hilliard
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Unsanitary salon practices caused a toe infection and hygiene concerns.
Business reply on Google
Thank you for sharing your feedback. We’re truly sorry to hear that you’re experiencing discomfort, and we sincerely hope you feel better soon. At Q Nails of Hilliard, the health and safety of our guests are our highest priorities. We take concerns regarding sanitation and hygiene very seriously and are carefully reviewing the points you shared with our team, including our pedicure procedures and sanitation protocols. While we cannot determine the cause of any medical condition, we appreciate you bringing your concerns to our attention. We will use your feedback as an opportunity to reinforce our commitment to maintaining a clean, safe, and welcoming environment for every guest. We would genuinely appreciate the opportunity to speak with you directly to better understand your experience and address your concerns. Please feel free to contact us at (614) 319-3587 or [email protected] at your convenience. Thank you again for taking the time to share your feedback. We appreciate the opportunity to improve and hope to speak with you soon.
Pedicure water temperature is consistently too cold.
Poor nail service quality and excessive wait times for payment.
Business reply on Google
Hi Johnda, First, thank you for your feedback to let us know the details of your experience. Second, I’m so sorry to hear that you wasn’t happy at your visit last time. The nail salon now is under new management, I would love to invite you to come back and give us one more chance to taking care of your beauty routine. Please email us or give us a call, we will work on it. Thank you and see you soon Jhonda
Staff ignored customer requests and focused on personal conversations during service.
Appointment was not honored and staff failed to acknowledge customer arrival.
Business reply on Google
Hi Jill, we’re sorry for the wait and the delay in service during your visit. We were out of town for a wedding and were short staffed. This is not an excuse however and we're deeply sorry we weren't able to provide the level of service you expected. We’d love to make it right, please stop by again or give us a call and we’ll take care of you.
Uneven nail lengths, rude staff, and unclear pricing.
Customer experienced poor service, chipped polish, and perceived discriminatory treatment.
Poor quality nail service resulting in discoloration and premature chipping
The nail polish chipped shortly after the service.
The service was slow and the prices were excessively high.
Long wait time and unsatisfactory nail service results.
Appointment not honored and poor quality nail service provided.
Poor nail shaping, breakage, and non-functional massage chair.
Staff became upset because the customer attempted to pay with card.
Customer waited thirty-five minutes despite having a scheduled appointment.
Excessive wait times despite having a scheduled appointment.
Poor manicure application and injury caused by staff during service.
Inconsistent longevity of gel nail application between visits.
Technician performed poor quality nail repair and rushed the service.
The nail technician was too rough and caused physical pain.