Quality Inn & Suites I-35 E/Walnut Hill
🏨 Hotels & Travel · Dallas
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Hotel has broken elevator, mold, bedbugs, and unsanitary room conditions.
Business reply on Google
Dear Cade, We appreciate your kind words about our staff and are pleased they worked to assist during a challenging travel situation. We have noted your concerns regarding the facilities, cleanliness, and maintenance, and they will be reviewed with the appropriate team. We look forward to welcoming you back again. Sincerely Hotel Manager
The hotel room had poor lighting and damaged restroom walls.
Receptionist displayed hostility and refused service to a loyal customer.
Business reply on Google
Dear Guest We truly appreciate your loyalty and are grateful that you have chosen to stay with us so many times over the past months. It is encouraging to hear your positive comments about our managers and reception team. We have noted your concerns regarding the interaction you experienced and will review the matter with the appropriate team. Guest service and professionalism remain important priorities for us, and your feedback is valuable as we continue to improve. We hope you will consider giving us another opportunity to welcome you back in the future. Sincerely Hotel Manager
unauthorized three hundred dollar charge for damaged furniture
Business reply on Google
Dear Guest We appreciate you sharing your feedback and are pleased that you found our location convenient. We have noted your concerns regarding room maintenance and post stay billing communication, and these matters will be reviewed with the appropriate teams. Your comments are valuable as we continue working to improve the guest experience, and we hope to welcome you back in the future. Sincerely Hotel Manager
Jacuzzi was non-functional and staff refused to provide assistance.
The hotel room was reported to have a bed bug infestation.
Business reply on Google
Dear Guest Thank you for sharing your feedback. We take cleanliness and guest safety very seriously, and our rooms follow strict inspection and treatment protocols. We understand your concern and have noted your comments for immediate review with our housekeeping and maintenance teams. We are committed to maintaining high standards and hope you will consider giving us another opportunity to provide a comfortable stay in the future. Sincerely Hotel Manager
hotel failed to provide promised full refund after room issues
Business reply on Google
Dear Guest Thank you for sharing your feedback. We are concerned to hear about the delays during check in, room conditions, and refund experience you described. Your comments regarding odors and communication have been noted and will be reviewed with our team to improve consistency and service standards. We value your input and hope to have the opportunity to provide you with a much better and smoother stay in the future. Sincerely Hotel Manager
The hotel room was infested with bed bugs.
Business reply on Google
Dear Guest Thank you for bringing this to our attention. We are very concerned to hear about your experience and have noted your comments regarding cleanliness, service, and pest control. These matters are taken seriously and will be reviewed with our housekeeping and management teams to ensure immediate improvements. Guest comfort and safety remain a top priority, and we hope to have the opportunity to provide you with a much better stay in the future. Sincerely Hotel Manager
Double billing, incorrect room type, and security concerns regarding staff.
Business reply on Google
Dear Guest Thank you for sharing your feedback. We appreciate your comments regarding your stay. We understand your concerns about the booking process, room allocation, and overall condition of the property, and these have been noted for review with our team. Ensuring guest comfort and security is a priority, and we are addressing these matters internally. We hope to have the opportunity to provide you with a much improved experience on your next visit. Sincerely Hotel Manager
hotel rooms and facilities were dirty and poorly maintained
Hotel room has mold, structural floor damage, and poor amenities.
Poor room condition, incorrect bed size, and rude front desk staff.
The hotel rooms were dirty and in need of repairs.
Business reply on Google
Dear Guest Thank you for sharing your detailed feedback. We are pleased to know our staff provided amazing service and made a positive impression during your stay. Your comments regarding room condition and cleanliness have been carefully noted, and we understand your concerns. These observations are being reviewed with the appropriate teams to strengthen upkeep and standards. Guest comfort remains important to us, and we invite you to visit our hotel once again. Sincerely Hotel Manager
Hotel denied check-in over deposit discrepancy and forced guests outside.
Business reply on Google
Dear Guest Thank you for sharing this deeply concerning experience. We are truly sorry for the distress you and your son endured, as this is not the care or compassion we strive to show. Your feedback is taken very seriously and highlights areas where empathy communication and support must be improved. Sincerely Hotel Manager
The hotel room was dirty with insects and unwashed linens.
Business reply on Google
Dear Jee, Thank you for sharing your experience with us. We are truly sorry to hear about the serious cleanliness concerns you encountered during your stay. This does not reflect the standards we aim to provide, and your feedback will be reviewed with our team to address these issues. We appreciate your comments as they help us improve for future guests. Sincerely Hotel Manager
Unsanitary room conditions and refusal to provide a refund.
Business reply on Google
Dear Guest We are truly sorry to hear about your experience and understand how disappointing this must have been. This is not the level of comfort or service we aim to provide. Your feedback highlights serious concerns that will be reviewed carefully. We appreciate you sharing this and will work toward meaningful improvements. Sincerely Hotel Manager
The hotel room was infested with bed bugs.
Business reply on Google
Dear Guest We are truly sorry to hear about your experience and understand how upsetting this must have been. This is not the standard we aim to provide, and we regret the inconvenience you faced despite the room change. Your feedback is taken seriously as we work to improve and prevent this from happening again. Sincerely Hotel Manager
refrigerator and jacuzzi were non-functional during the hotel stay
Room had mold, water leaks, and non-functional amenities.
hotel facilities are poorly maintained and staff are unhelpful