Quality Inn & Suites Jacksonville-Baymeadows
🏨 Hotels & Travel · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Room was dirty, poorly maintained, and lacked housekeeping services.
Business reply on Google
Thank you for sharing your feedback. We appreciate your insights regarding the room condition and staff interactions. It's unfortunate to hear that your experience did not meet expectations, and we take all guest feedback seriously. This information will be shared with our team for review and future improvements. Your comfort and satisfaction are important to us, and we hope you find more pleasant accommodations in your future travels.
Hotel room was filthy and amenities were not as advertised.
Business reply on Google
Thank you for taking the time to share your feedback. We appreciate your comments about the location and will relay your concerns regarding the condition of the room and amenities to management for review. Our aim is to ensure our guests have a positive experience, and your insights are invaluable for future improvements. We hope you will consider staying with us again in the future to experience any enhancements that may have been made.
Hotel rooms were dirty, moldy, and lacked advertised amenities.
Unprofessional staff denied water and monitored guests uncomfortably during breakfast.
Hotel room was dirty and amenities were not as advertised.
hotel room was filthy with unwashed linens and poor breakfast options
Business reply on Google
We apologize for the inconveniences you encountered during your stay and appreciate the feedback provided. Your concerns have been duly noted to ensure a better experience for our future guests. We recommend guests to reach out to our management directly for further assistance regarding any issues experienced during their stay. We hope for the opportunity to welcome you back and exceed your expectations in the future.
Hotel is dirty with non-functional amenities and smoke-damaged rooms.
Business reply on Google
We apologize for the inconveniences you experienced during your stay. The hotel management values guest feedback and will look into the concerns you raised to enhance the overall guest experience. Your comments will be shared with the relevant departments to address the issues mentioned in your review.
Hotel room was unsanitary with broken door and nonfunctional amenities.
Business reply on Google
We appreciate your feedback and regret to hear about the issues you encountered during your stay. We take guest satisfaction seriously and encourage guests to address any concerns directly with our management team for immediate assistance. Thank you for bringing this to our attention, and we apologize for any inconvenience caused.
The hotel grounds were dirty and contained used needles.
The hotel room and facility were found to be filthy.
Hotel room was uncleaned and property conditions were unsafe and unsanitary.
Business reply on Google
We apologize for the experience you encountered during your recent stay. Your feedback is valuable, and we assure you it has been shared with the management team for immediate attention. Should you wish to discuss your stay further, please feel free to contact our management team directly. We appreciate your understanding and hope to have the opportunity to welcome you back in the future.
The breakfast options provided were insufficient and unacceptable.
The hotel room was dirty, moldy, and poorly maintained.
Business reply on Google
We regret to hear about your stay experience and appreciate you sharing your concerns. Please feel free to bring any issues to our attention during your visit as our team strives to address them promptly. Thank you for your feedback as it helps us improve our service for future guests.
The hotel requires a complete structural renovation.
The hotel room was dirty and multiple amenities were non-functional.
water pipe burst in the hotel room ceiling
Illegal activity and aggressive behavior occurred on the premises.
Pool is closed and rooms have mold and maintenance issues.
The hotel room was dirty with stained sheets and debris.
The hotel room and pool facilities are in poor, unsanitary condition.