Quality Inn Orange Park Jacksonville
🏨 Hotels & Travel · Jacksonville
Between really bad and never again.total experiences
replied on google
Most reported issues
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Experiences
Room contained smoke odor, stained bedding, mold, and unsafe environment.
Business reply on Google
We are sorry to hear about your experience during your stay. We take all feedback seriously and will address your concerns with our team for improvement. Your comfort and safety are our top priorities, and we regret if we fell short in meeting your expectations. Please feel free to reach out to our management team with any further comments or questions you may have.
The hotel rooms were dirty, damaged, and in poor condition.
The hotel room was dirty and had a persistent smoke odor.
Hotel failed to provide reserved rooms and lacked basic housekeeping services.
Business reply on Google
We apologize for the inconvenience you experienced during your stay. Our team strives to accommodate all guest requests; however, situations can arise beyond our control. Your feedback is valuable and will be shared with the team for future improvements. Thank you for sharing your thoughts with us.
staff were rude and unprofessional during the check-in process
Business reply on Google
We apologize for any inconvenience you experienced during check-in. Our staff aims to provide efficient service and we will address this matter with our team. Your feedback is valuable to us as we strive to improve our guest experience. Thank you for bringing this to our attention.
Non-smoking room had a strong lingering smoke odor.
The hotel room toilet backed up and staff provided no resolution.
hotel room has mold, broken fixtures, and strong marijuana odor
Business reply on Google
We appreciate you sharing your feedback with us. We take all guest comments seriously and will address your concerns internally. Should you wish to discuss your stay further, please don't hesitate to reach out to us.
room infested with cockroaches and security concerns regarding unauthorized visitors
Business reply on Google
We appreciate your detailed feedback regarding your recent stay at our hotel. We take all guest concerns seriously and will address these issues with our team. If you have any further feedback to share, please do not hesitate to reach out for further clarification and discussion.
room contained pests, stained linens, broken latch, and smoke odor
Business reply on Google
Thank you for sharing your feedback with us. We value all guest comments and will address these concerns appropriately to improve our guests' experience in the future. Your comments are important to us as we constantly strive to enhance the quality of our services.
Room infested with bed bugs and denied refund by staff
Business reply on Google
We are sorry to hear about your experience. We take all guest feedback seriously and will address this matter with our team. Please contact our management directly to discuss this further. Your feedback is invaluable to us in improving our services.
Unsanitary room conditions and safety concerns regarding the hotel environment.
unsanitary room conditions including drug paraphernalia and smoke odor
Staff entered room without knocking while guest was showering.
The hotel toilet was clogged and staff failed to address it.
Security concerns, broken toilet, and lack of hot water.
room had mold, pests, rust, and poor breakfast quality
Handicap room features were inaccessible and shower water pressure was inadequate.
Hotel rooms had water damage, damp odors, and insect infestations.
The hotel room was unsanitary and the bathroom facilities were broken.
Business reply on Google
Dear Jayson/Tracy Bellamy, On behalf of our entire team, I would like to apologize for failing to exceed your expectations regarding the cleanliness of your room. It is disheartening to learn that the room was not properly and thoroughly cleaned and maintained according to the high standards of our housekeeping team. It is of the highest importance that matters such as this are not missed by our housekeeping staff, and mistakes like this should never be overlooked. Thank you for bringing this matter to our attention so that we can make sure no future guest experiences the same inconvenience.