Quality Urgent Care
🩺 Health & Wellness · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Medical glue caused the patient's eyes to be glued shut
Medical assistant was rude and unprofessional during the visit.
The physician assistant was rude and dismissive of patient concerns.
Staff refused to schedule an appointment over the phone
Business reply on Google
We are sorry to hear this and have made remediating corrections already. Thank you for bringing this to our attention.
Medical provider refused necessary IV fluids due to patient payment status.
Doctor was dismissive, physically rough, and unprofessional during the appointment.
Business reply on Google
Thank you for your feedback. Our clinical team will look into this and correct all concerns.
Provider failed to diagnose child's pneumonia during urgent care visit.
Staff refused to assist patient with their medical concerns
excessive wait times and recurring billing issues
Business reply on Google
Thank you for your feedback. Unfortunately, your insurance company sets the rates on reimbursement so any balances that are due are determined by them. Thank You
Doctor misdiagnosed infant with RSV as teething
Business reply on Google
Hello, please call us at 210-647-9986 since we are not able to find a record of a 5 month old on that day.
Doctor refused requested flu test and prescribed discontinued medication
excessive wait time and unprofessional staff behavior
Long wait times and failure to provide medical information or prescriptions.
Staff were unprofessional, slow, and failed to provide test results.
Business reply on Google
Thank you for the feedback. As most businesses struggle with staffing issues we are doing our best to properly train all staff to meet our expectations. Labs results are dependent on an outside lab as we have no control on the time they take to result them, however once they are received the results are shared with the patient. We apologize for the experience and will work to be better.
Staff provided poor service and failed to follow check-in protocols.
delayed covid test results and poor communication from staff
Business reply on Google
Sorry for the inconvenience. Unfortunately, PCR COVID tests can vary due to demand. As we usually have results return within 24-48 hours, at times the labs have delays that can extend that time out. We have implemented corrective actions to either prevent or limit these occurrences to happen.
Poor communication and rude staff caused long wait times.
Business reply on Google
We apologize for the inconvenience. We are trying to staff as much as possible and are working with our staff on improving wait times during this surge of the pandemic.
Long wait times and delayed test results caused travel complications.
Business reply on Google
We submit our tests to a certified lab. With the current demand the lab is working as best as possible to result all samples. PCR tests are not quick and take time to result and to be received back from the lab. Unlike most other places that provide PCR tests, our tests are true PCR and not a molecular test which can be denied by airlines even though they are advertised as PCR. We apologize for the delay in receiving results and we understand you relied on us having your results in a timely manner. We will explore better options to prevent this from happening again.
Excessive wait times and inaccurate appointment scheduling estimates.
Business reply on Google
We are sorry for the delay however, we are currently under high volumes due to the COVID surge. We will do our best to see our patients in a timely and safe manner and at times we do still operate as an urgent care where other issues besides COVID testing are needed to be seen and those visits may take longer than expected. There was a day this week in which we did not meet many expectations and those issues were fixed immediately. We are making sure that these such experiences are not repeated in the future. Thank you for your feedback.
The clinic overcharged the patient and staff provided rude service.
Business reply on Google
Please reach out to our billing department at 210-647-9986 to discuss further.