Quarry Nails
💅 Beauty & Spa · San Antonio
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Overcharged for nail length and poor quality of nail art design.
Business reply on Google
Thank you for your input. We appreciate you. The super curve French is standard charge for 15$. Different salon have there different length charge. The 3D flower did not meet your expectation so we removed it. We love to support small and local businesses too.
Staff publicly accused customer of not paying for services.
Business reply on Google
Dear Bernadette, Thank you for taking the time to share your experience with us. We are truly sorry that your visit did not end on a positive note and that your daughter felt embarrassed. That is never the experience we want any of our valued clients to have. We would like to sincerely apologize for the misunderstanding at checkout. There was absolutely no intention to imply that your daughter had not paid. At that moment, several guests were waiting at the front, and a staff member called out to ask which technician was responsible for assisting each client with checkout. It was meant simply to coordinate support more quickly, not to accuse or suggest that anyone was trying to leave without paying. We are very sorry that it came across differently and caused discomfort. We also apologize that you felt no one acknowledged the situation at the time. That is not the level of service and professionalism we strive to provide. Your feedback has been shared with our team to ensure we communicate more clearly and handle similar situations with greater care and sensitivity in the future. We truly value your daughter’s continued support and hope you will give us another opportunity to provi
Staff was rude and unhelpful regarding nail color selection.
Business reply on Google
Thank you Dilaya for your time to share your opinion. I am apologizing for the inconvenience. We will work on to improve our polish selection.
Nail technician provided poor service and failed to clean nails properly.
Business reply on Google
Hi Michelle, We’re truly sorry to hear about your experience and sincerely apologize for the frustration you went through. This is not the level of service we strive to provide, and we understand how disappointing that must have been. Your feedback is very important to us, and we will address this matter with our team to ensure better attention to detail and time management moving forward. We would really appreciate the opportunity to make this right. Please feel free to contact us directly so we can discuss how to improve your experience. Thank you for bringing this to our attention, and we hope to have another chance to serve you better.
Nails were done incorrectly and staff ignored customer requests.
Business reply on Google
Thank you for your in put. This is Quarry Nails in Alamo heights. Please verify the location. There are many salon trying to replicate our brand. We are inside the Quarry Market next to Freddie’s Custard. I am the manager at Quarry Nails. I was there all day from open to close and didn’t find any abnormal activity. Please give us a call so we could resolve the situation.
staff members are rude and unprofessional toward customers and colleagues
Business reply on Google
Dear Andrea Owen, Thank you for sharing your concerns with us, and we sincerely apologize for the experience you described. We never want any guest to feel uncomfortable during their visit. We would also like to clarify a misunderstanding: Our salon has been operating in this community for 20 years, and we are proud to be one of the largest salons in Alamo Heights, with about 30 technicians. However, all of our technicians are independent contractors, not employees. Each person manages their own work and is responsible for their own conduct. We genuinely appreciate you supporting the technician you trust, and we truly thank you for bringing this to our attention. Your feedback is important, and we’re always committed to maintaining a positive and respectful environment for everyone. If you have any additional details or concerns, please feel free to share—we’re here to listen and improve.
Manager was inattentive and rude to staff and customers.
Business reply on Google
Thank you and I appreciate your in put. I am sorry that I missed you. The salon is big and busy. I haven’t talk to any employees today in front of clients beside asking them to taking care of clients. I don’t have any employees. They are my colleagues and they’re also independent contractors. They work for themselves. I believed that I was refusing to serve you alcohol because you didn’t have an ID.
Dip powder manicure chipped and flaked after three days.
Business reply on Google
Thank you for letting us know. If she comes here often she knows we care about our clients. We always take care of our clients no questions ask for the next 2 weeks. And according to the manufacturer recommendation all nails should be redo within 10-14 days sir.
inconsistent nail service quality and unfair pricing compared to other customers
Business reply on Google
Dear uh oh, We’re very sorry to hear about your experience. We’ve checked carefully but didn’t find any case matching the situation you described. Please know that we always aim to ensure every customer leaves satisfied, and if not, we’re always willing to take responsibility and fix it to make things right. 💖 If you are indeed our customer, please contact us directly — we’ll be more than happy to redo or correct the service to your satisfaction. Please also note that there are a few nearby salons using similar names to ours, so we just want to make sure this experience happened at our location. Your satisfaction is extremely important to us, and we truly appreciate you sharing your feedback.
Front desk staff member was rude and dismissive to the customer.
Business reply on Google
Dear M, First of all, we sincerely apologize for the unpleasant experience you had during your recent visit. Thank you for sharing your feedback — your comments are truly valuable in helping us improve our service. We’re very sorry to hear that you did not receive the respectful and helpful support from our staff as expected. At our salon, we deeply value every guest who walks through our doors, and it's unfortunate that you were made to feel uncomfortable. We will certainly address this matter with our team to ensure a situation like this does not happen again. On a brighter note, we’re very glad to know that Snow provided you with beautiful nails and attentive service. Thank you for your kind words about her — Snow always strives to make sure our clients leave happy. We truly hope to have the opportunity to welcome you back in the near future and provide you with a better experience.
Manager creates hostile work environment and pressures staff to rush services.
Business reply on Google
Dear Katherine de la Vega, Interpreter, We’re truly sorry to hear that your experience at our salon didn’t meet your expectations. Every piece of feedback is valuable to us, and we take it seriously as we continuously strive to improve both our services and working environment. After carefully reviewing the situation, we feel that our salon may not have been the right fit for your expectations. Our team always works to maintain a professional, respectful, and fair environment for both our customers and staff, ensuring comfort and clarity throughout the service. To avoid any future misunderstandings or discomfort for either party, we must respectfully decline any further service. We sincerely hope you find a salon that better suits your preferences, where every visit brings you joy and satisfaction. Thank you again for having visited us.
Acrylic residue left on skin after nail service
Business reply on Google
Dear Delia Carmona, Thank you for your feedback. We’re truly sorry for the inconvenience you experienced. We understand how frustrating it must have been to find acrylic on your skin after the service, and we sincerely apologize for this oversight. Attention to detail is something we take seriously, and your experience is a clear reminder for us to be more careful and thorough — especially before sending a client to wash their hands. We’re taking your feedback to heart and will make sure to address this with our team to avoid similar issues in the future. We appreciate you bringing this to our attention and hope to have the chance to provide you with a better experience next time.
Staff made rude and derogatory comments about customers in their presence.
Business reply on Google
Dear Muza, We are truly sorry to hear about your recent experience and the misunderstanding that occurred during your visit. Please know that it was never our intention to make you or your friend feel uncomfortable or disrespected in any way. Our team only meant to gently advise and encourage better foot care out of kindness and concern, and we regret that our words may have been misunderstood. We understand how important communication is, and we sincerely apologize if our manner or language came across as inappropriate or offensive. We greatly value your feedback and will use this experience as a reminder to communicate more thoughtfully and respectfully with all of our clients. Thank you for bringing this to our attention, and we hope you might consider giving us another chance in the future to serve you better.
Staff member was pushy and unprofessional during a pedicure service.
Business reply on Google
Dear Sna Arlen, Thank you for taking the time to share your experience. We’re very happy to hear that your manicurist provided you with excellent service and made you feel comfortable — that truly means a lot to us. However, we believe this review may have been intended for a different salon, as we could not find any booking or service details that match your description. We always value customer feedback and are committed to treating every guest with respect and professionalism. If you did receive services at our salon, we would appreciate the opportunity to learn more so we can better understand the situation and make things right if needed. Please feel free to contact us directly. Once again, thank you — and we sincerely hope to have the chance to welcome you back and deliver a service that fully meets your expectations.
Staff member was rude and dismissive regarding nail shaping concerns.
Business reply on Google
I am sorry for the unexpected experience. We will definitely have a long talk with Ken.
Incomplete massage service and uneven nail application by staff.
Business reply on Google
Thank you for your time. All technicians use timer when massage with alarm. We always make sure customers are happy with Tamils before they leave. We are always stand behind our products. We have been in business for over 20 years at the same location. It’s always pack in here.
Staff displayed unprofessional behavior and rudely treated the customer's guest.
Business reply on Google
Thank you for your in put. We appreciate you. Sorry for the in appropriate behavior of one technician. We have 30 technicians and such a big salon. There is always a manager on staff that circling the salon. Please let the manager know right away for any inconveniences.
Staff were rude, lied about inventory, and provided poor nail service.
Business reply on Google
Thank you for your in put. There are thousand of polish bottles in the front of the salon. We politely ask each customers to choose your color. Everyone shade of pink or red is different from one another. It’s difficult to read someone mind. Yesterday you came in and asked to fix one toe nails. They did re-polish the whole set off toes nails for you with different colors without question, and without charge. I was there and barely had any communication with you besides that you asked to fix one toe nails. And I told the technician to re-polish all the toes nails for you.
staff members were rude and unprofessional during the service
Business reply on Google
Thank you so much for your in put. There is a manager on staff to address any issues. We will take the issue seriously and try harder to earn your business.
Customer was treated with condescension and accused of cutting the line
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.