Que Sazon South American Cuisine & Ceviche Bar
🍽️ Restaurants · Phoenix
Really bad. I’d tell people to avoid it.total experiences
replied on google
Most reported issues
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Experiences
undercooked chicken caused food poisoning
Business reply on Google
Antoinette, we really appreciate you sharing this feedback with us. We are so terribly sorry to hear that you had this experience with your food at our restaurant. This is extremely disconcerting. We would have wanted you to tell your server or myself the owner that you were not satisfied with your meal at the time that you were there. We strive to provide the utmost quality of food and service to all of our guests that join us. We would very much like to know the time and date that you did come, and if you could please send me a message so that we can take care of your meal of course we would like to offer you to come back another time and ensure that you do have a much better experience, but we understand your concerns. Please email me at [email protected]
The food quality was poor and the staff appeared disorganized.
Business reply on Google
Sabrina thank you for your feedback however we have never heard our food referred to in the manner you described in your review. In any case the separation of checks can be a very seamless process however in the case with the group that evening there was quite a bit of miscommunication. We take pride in the quality of food and service we provide. Wishing you all the best.
Poor timing of food and drink service due to understaffing.
Business reply on Google
Michelle we are so glad you tried our restaurant. We really appreciate you taking the time to share your feedback and concerns. Majority of the drinks made in the bar are from scratch, and unfortunately that does delay the process of people getting their drinks out in time and if the kitchen is not as busy, the food tends to come out before the drinks. This has definitely been a work in progress and we are striving to do our best and improve every day. We hope you make it back again sometime soon.
Long wait times and lack of free parking for customers.
Business reply on Google
Rafael thank you for your review and taking the time to share your feedback. We appreciate your patience as things were busy during your visit. We strive on providing the best quality food and service. We are glad you stopped in to try us out. Kaylee and Anabelle enjoyed meeting you and your family. As far as parking there is the Heritage square parking garage that we do validate. We hope you come visit again soon.
The restaurant overbooked and failed to honor the customer's reservation.
Business reply on Google
Michael we really appreciate you taking the time to share your concerns and frustration. We strive on providing the best possible service to everyone that comes to our restaurant and do everything we can to improve on a daily basis. We are terribly sorry that things turned out the way they did in regards to your reservation this evening. We do hope that you will consider trying to dine with us again. Please send me a message to let me know if you would consider as we want to take care of you for the inconvenience that we caused you this evening. [email protected]