Queenie's Nail Spa
💅 Beauty & Spa · San Jose
Absolutely not. I’d never go back, buy again, or use them again.total experiences
replied on google
Most reported issues
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Experiences
Poor quality manicure caused damage to natural nails and excessive cost.
Business reply on Google
Hi, I would like to apologize for your bad experience with us. I wish I were there to fix your issue right there when it happened. It is not too late to make things right. Please give us a callback and we can discuss how can we fix it. I appreciate your sympathy. Thank you.
Nails developed bubbles and chrome finish deteriorated prematurely.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Unsanitary tool usage and unsafe nail service practices observed
Business reply on Google
Hi Eliana, Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience — your concerns are extremely important to us. After checking our system, we weren’t able to locate a booking under the name on your Google profile. To better understand what happened and ensure this is addressed properly, could you please provide the phone number associated with your appointment? This will help us identify the technician and follow up with additional training, especially around sanitation protocols. We truly care about the safety and comfort of every guest and want to make things right. Thank you again for bringing this to our attention. — Queenie Nail Spa Team 💅👑
Poor nail quality, peeling polish, and unprofessional customer service.
Business reply on Google
This is untrue. You came in on 8/7 and returned almost three weeks later, on 9/14, requesting to have your nails redone at no charge. We understand your frustration, but after three weeks, nail growth and wear are expected, which is why a refill service incurs a fee and we cant offer service for Free. Our nail techs strive to provide quality service, and we encourage timely communication for any concerns. Thank you for your understanding.
Customer contracted nail fungus due to unsanitary salon tools.
Business reply on Google
Thank you for sharing your experience with us, and we sincerely apologize for the inconvenience you've encountered. While we take sanitation and cleanliness very seriously, nail fungus can sometimes result from factors beyond just salon hygiene. Daily habits, like overexposure to water, can cause moisture to get trapped under the nails, creating an environment where fungus can grow and spread. This can also be influenced by the frequency of nail refills and proper nail care between visits. We'd love to help you resolve this. Please come by the salon, and we can provide you with a treatment cream to address the issue. Your satisfaction is important to us, and we're here to support your nail health.
Nail technician caused injury and performed poor quality, uneven nail work.
Business reply on Google
As a manager of the store, I am so embarrassed and sorry reading your feedback. Thank you very much for your sincere opinions. I want to write a better story. Please come back or call our store number and mention about this message so that we can fix it for you. Hope to see you soon.
Staff lacked the necessary expertise to perform nail services properly.
Business reply on Google
Hi Serena, I’m sorry to hear about your experience with our nail tech. We always strive to ensure our clients are happy with their nails. If there's an issue, please let us know right away so we can correct it before you leave. We are more than willing to help, but we need to know about any concerns to address them. Thank you for bringing this to our attention. Queenie’s Nail Spa
Staff caused physical injury and provided poor customer service.
Business reply on Google
Hello Quynh, Can you please let us know the name of your nail tech during your visit? We couldn’t find you in our system under your name?
The pedicure service was significantly more expensive than expected.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
poor nail service and rude untrained staff
Business reply on Google
Hi, we are so sorry about your negative experience at our store. We’d like to learn more about your specific situation and make things right. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. We look forward to speaking with you and working towards earning back your business.
Technician ignored customer preferences and cut nails too short
Business reply on Google
Dear Wendy, We apologize for the unsatisfactory service you received from Tommy during your recent visit to Queenies Nails. We understand that you were not pleased with the thickness of the gel color and the length of your nails, and that Tommy did not take into account your preferences.. We want to assure you that your satisfaction is our top priority, and we are committed to providing you with the best possible service. We would like to invite you to come back to our salon at your convenience, and we will be happy to fix any issues with your nails that you may have. We will make sure that our technician will take the time to understand your preferences and deliver the service that you deserve. We value your patronage, and we hope that you will give us another opportunity to exceed your expectations. Please do not hesitate to contact us if you have any questions or concerns. Best regards, Queenies Nails Management Team
Acrylic nails fell off within one week of application.
Business reply on Google
We’re sorry to hear of your less than satisfactory experience with us and hope you will accept our sincerest apologies. If you wouldn’t mind giving us a call our store number at your earliest convenience, it would be greatly appreciated. Thank you.
Staff pressured for upgrades and failed to perform requested pedicure services.
Business reply on Google
You’re right, this is unacceptable. I can’t imagine how this may have happened but if you allow me the chance to speak with you I would like to make it right. I would like to speak with you at your earliest convenience so we can get this sorted. Please contact us at our store number. I’m genuinely sorry this happened and look forward to speaking with you.
Excessive pricing for poor quality nail services provided to teenagers.
Business reply on Google
Thanks for taking the time to leave a review. I am so sorry to hear that you had a bad experience. I am the manager of the store. If you’d like to discuss this further, please contact me at the store’s phone number. Thank you.
unexpected credit card processing fee charged without prior notice
Business reply on Google
OMG, sorry for the bad experience. We were probably very busy. But it could not be the right excuse for this issue. My apology for your unsatisfied services. Please call us ASAP to get it fixed. Thank you.
Gel manicure peeled off within one week of application
Business reply on Google
Hi Neelam, we are sorry to hear this, do you remember who was the technician who did your nails?
Technician caused bleeding and used unhygienic tools on open wounds.
Staff caused physical injury and displayed unprofessional behavior during a manicure.
Long wait times and rude staff behavior during nail service.
Ineffective leg waxing service resulting in rapid hair regrowth